One method of managing internal operations is to offer rewards or punishments to reinforce behaviors. Required: Share an interesting example of either a reward or punishment. An example is Zappos which offers a $4,000 reward for employees to quit during the training program. This is supposed to encourage people that are not invested in the mission/vision of Zappos to deliver superior customer service to quit! Please do fast ASAP ....fast
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- Your HR Manager approaches you regarding a worker whose performance reports have been deteriorating lately and seeks your opinion on whether to keep or fire the worker. To balance things out, the manager says that the business has invested a lot of time and money in educating this employee on company-specific procedures, and that it would be a shame to let that money go to waste. What response would you have?Preventing Job Withdrawal Preventing highly valuable employees from leaving is an important strategy that cannot be ignored. It is not only the cost of losing these employees but also the loss of essential knowledge and the effect on company morale. Organizations can mitigate voluntary turnover by recognizing signs of a progression of withdrawal and taking actions to retain these individuals. Employees may show signs of job withdrawal through behavior change, physical job withdrawal, and psychological job withdrawal. In this exercise, please read the following mini-case and answer the question that follows. Work had become so burdensome for Michelle that she dreaded having to show up every day. Michelle was recruited from a competitor of the company, and during her first month she excelled in her performance. Her managers and co-workers at first welcomed her and were quite friendly. They had however become somewhat complacent in their jobs and began to be a bit jealous of…Preventing Job Withdrawal Preventing highly valuable employees from leaving is an important strategy that cannot be ignored. It is not only the cost of losing these employees but also the loss of essential knowledge and the effect on company morale. Organizations can mitigate voluntary turnover by recognizing signs of a progression of withdrawal and taking actions to retain these individuals. Employees may show signs of job withdrawal through behavior change, physical job withdrawal, and psychological job withdrawal. In this exercise, please read the following mini-case and answer the question that follows. Work had become so burdensome for Michelle that she dreaded having to show up every day. Michelle was recruited from a competitor of the company, and during her first month she excelled in her performance. Her managers and co-workers at first welcomed her and were quite friendly. They had however become somewhat complacent in their jobs and began to be a bit jealous of…
- Preventing Job Withdrawal Preventing highly valuable employees from leaving is an important strategy that cannot be ignored. It is not only the cost of losing these employees but also the loss of essential knowledge and the effect on company morale. Organizations can mitigate voluntary turnover by recognizing signs of a progression of withdrawal and taking actions to retain these individuals. Employees may show signs of job withdrawal through behavior change, physical job withdrawal, and psychological job withdrawal. In this exercise, please read the following mini-case and answer the question that follows. Work had become so burdensome for Michelle that she dreaded having to show up every day. Michelle was recruited from a competitor of the company, and during her first month she excelled in her performance. Her managers and co-workers at first welcomed her and were quite friendly. They had however become somewhat complacent in their jobs and began to be a bit jealous of…Preventing Job Withdrawal Preventing highly valuable employees from leaving is an important strategy that cannot be ignored. It is not only the cost of losing these employees but also the loss of essential knowledge and the effect on company morale. Organizations can mitigate voluntary turnover by recognizing signs of a progression of withdrawal and taking actions to retain these individuals. Employees may show signs of job withdrawal through behavior change, physical job withdrawal, and psychological job withdrawal. In this exercise, please read the following mini-case and answer the question that follows. Work had become so burdensome for Michelle that she dreaded having to show up every day. Michelle was recruited from a competitor of the company, and during her first month she excelled in her performance. Her managers and co-workers at first welcomed her and were quite friendly. They had however become somewhat complacent in their jobs and began to be a bit jealous of…Preventing Job Withdrawal Preventing highly valuable employees from leaving is an important strategy that cannot be ignored. It is not only the cost of losing these employees but also the loss of essential knowledge and the effect on company morale. Organizations can mitigate voluntary turnover by recognizing signs of a progression of withdrawal and taking actions to retain these individuals. Employees may show signs of job withdrawal through behavior change, physical job withdrawal, and psychological job withdrawal. In this exercise, please read the following mini-case and answer the question that follows. Work had become so burdensome for Michelle that she dreaded having to show up every day. Michelle was recruited from a competitor of the company, and during her first month she excelled in her performance. Her managers and co-workers at first welcomed her and were quite friendly. They had however become somewhat complacent in their jobs and began to be a bit jealous of…
- Big Tractor, Inc.'s best salesperson is Misty Hammond. Hammond's largest sales have been to Farmer's Cooperative, a customer she brought to the company. Another salesperson, Bob Blanchette has been told in confidence by his cousin (an employee of Farmer's Cooperative) that Farmer's Cooperative is experiencing financial difficulties and may not be able to pay Big Tractor Inc. what is owed. Both Hammond and Blanchette are being considered for a promotion to a new sales manager position. What are the ethical considerations that Bob Blanchette faces? What alternatives do you think he has?Imagine that your business hired a manager who was not from your country, therefore was unfamiliar with the way things were done. The manager has an introductory meeting with the team and has asked that you help with learning the operations as quickly as possible. A co-worker suggested that in order to get started, the manager should look at the systems documentation. Why do you think your co-worker suggested this and why did he or she not offer to explain it to the new manager?A sign of the successful implementation of a balanced scorecard is the presence of cause-and-effect relationships. An example of this success for a hotel is meeting the target of: a. decreasing a customers check-in time, which causes an increase in the number of implemented employee suggestions. b. increasing employee training hours, which causes employee compensation to increase. c. increasing profit, which causes an increase in employee job satisfaction ratings. d. receiving more 5-star ratings from customers, which causes an increase in profit.
- Types of Responsibility Centers Consider each of the following independent scenarios: a. Terrin Belson, plant manager for the laser printer factory of Compugear Inc., brushed his hair back and sighed. December had been a bad month. Two machines had broken down, and some factory production workers (all on salary) were idled for part of the month. Materials prices increased, and insurance premiums on the factory increased. No way out of it; costs were going up. He hoped that the marketing vice president would be able to push through some price increases, but that really wasnt his department. b. Joanna Pauly was delighted to see that her ROI figures had increased for the third straight year. She was sure that her campaign to lower costs and use machinery more efficiently (enabling her factories to sell several older machines) was the reason why. Joanna planned to take full credit for the improvements at her semiannual performance review. c. Gil Rodriguez, sales manager for ComputerWorks, was not pleased with a memo from headquarters detailing the recent cost increases for the laser printer line. Headquarters suggested raising prices. Great, thought Gil, an increase in price will kill sales and revenue will go down. Why cant the plant shape up and cut costs like every other company in America is doing? Why turn this into my problem? d. Susan Whitehorse looked at the quarterly profit and loss statement with disgust. Revenue was down, and cost was upwhat a combination! Then she had an idea. If she cut back on maintenance of equipment and let a product engineer go, expenses would decreaseperhaps enough to reverse the trend in income. e. Shonna Lowry had just been hired to improve the fortunes of the Southern Division of ABC Inc. She met with top staff and hammered out a 3-year plan to improve the situation. A centerpiece of the plan is the retiring of obsolete equipment and the purchasing of state-of-the-art, computer-assisted machinery. The new machinery would take time for the workers to learn to use, but once that was done, waste would be virtually eliminated. Required: For each of the above independent scenarios, indicate the type of responsibility center involved (cost, revenue, profit, or investment).A sales manager is trying to determine appropriate sales performance bonuses for her team this year. The following table contains the data relevant to determining the bonuses, but it is not easy to read and interpret. Reformat the table to improve readability and to help the sales manager make her decisions about bonuses.The following strategic objectives have been derived from a strategy that seeks to improve asset utilization by more careful development and use of its human assets and internal processes: a. Increase revenue from new products. b. Increase implementation of employee suggestions. c. Decrease operating expenses. d. Decrease cycle time for the development of new products. e. Decrease rework. f. Increase employee morale. g. Increase customer satisfaction. h. Increase access of key employees to customer and product information. i. Increase customer acquisition. j. Increase return on investment (ROI). k. Increase employee productivity. l. Decrease the collection period for accounts receivable. m. Increase employee skills. The heart of the strategy is developing the companys human resources. Management is convinced that empowering employees will lead to an increase in economic returns. Studies have shown that there is a positive relationship between employee morale and customer satisfaction. Furthermore, the more satisfied customers pay their bills more quickly. It was hypothesized that as employees became more involved and more productive, their morale would improve. Thus, the strategy incorporated key objectives that would lead to an increase in productivity and involvement. Required: 1. Classify the objectives by perspective, and suggest a measure for each objective. 2. Prepare a strategy map that illustrates the likely causal relationships among the strategic objectives.
