Outline the steps in the decision-making process that Kent could use to evaluate a resolution to this problem
Complaints have come to the department manager regarding timeliness of requests for patient information and a decision must be made.
Three months ago, Community Hospital opened a 24-hour urgent-care center 10 miles away in a rapidly growing community. Kent Jones, the health information
There are 26 employees in health information services. Three full-time employees care for record activity during the day, with one employee devoted to record activity during the evening shift, when a team leader and four other employees are usually in the department. During the 11 P.M, to 7 A.M. shift, one employee cares for the department and picks up the discharged records from the patient care units. This time away from the department averages 1 hour. Adding additional employees is not an option, since there is a hiring freeze in place.
Kent envisions an increase in the requests for record information as the patient load at the urgent-care center increases, and realizes the assumption of his management team that this activity could be absorbed without adjusting work
Outline the steps in the decision-making process that Kent could use to evaluate a resolution to this problem.
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