Outstanding Customer service is the hallmark of cruising. A fifteen-day vacation on a cruise ship is supposed to be a wonderful thing. Norwegian Cruise Lines, however, appears to have forgotten this. No sooner did they leave the port in Miami; passengers began noticing that things weren't quite right. Instead of a tranquil trip, passengers were treated with the sounds of... maintenance. The sounds of hammers and grinders were omnipresent. Dust filled the air as decks were sanded down – so much that several passengers had to visit the infirmary with respiratory problems. It was so bad that close to 500 angry passengers organized a meeting. They confronted the captain, whose response was to walk out. Norwegian's response after the incident was not much better. One has to wonder how many of the passengers will ever cruise on Norwegian again.
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- 4- Mohsin ensures all the departments in his company perform different tasks with one another. Which advantage of departmentation is related to this statement? a. Human factor b. Cost reduction c. Avoiding repetition of tasks d. Recognition of local conditionsFor McDonald’s, people are its most important asset. This is because customer satisfaction begins with the attitudes and abilities of employees and committed effective workers are the best route to success. For these reasons, McDonald’s strives to attract and hire the best, and to provide the best place to work. Examine the case of McDonald’s and critically discuss successful recruitment and selection strategies/practices that you would recommend for other restaurants to adopt in order to hire ‘the right employees’. (Question is based on the attached case study)You are Rahul, who was recently made in charge of product delivery at Huge Bazar. On one of your assignments, your team failed to deliver on time. You are reflecting on what could be the different reasons for the failure.You would: Note: Make sure you select all of the correct options—there may be more than one! Listen to others and gain insights on why the team failed Give feedback to others on their failure Do resource evaluation to find what prevented timely delivery of product Evaluate yourself on what you could have done better to ensure timely delivery