Patients use a self-serve kiosk to confirm their arrival at an outpatient clinic. They then proceed to the receptionist to update any personal information. After that, a nurse will record the patient's vital signs. A physician will then consult with the patient and prescribe appropriate treatments. The patient will then visit the checkout station to settle payment and schedule the next appointment, if needed. Processing times and other information on the process are presented in the table below: Resource Process Self-service Check in Update Receptionist information Nurse Physician Checkout Record vital signs Treat patient Collect payment Processing time (minutes per patient) 1 5 10 30 10 Number of workers What is the cost of direct labor per patient if demand is unlimited? n/a 2352 Wage rate (Sper hour) n/a 15 30 100 15

Patients use a self-serve kiosk to confirm their arrival at an outpatient clinic. They then proceed to the receptionist to update any personal information. After that, a nurse will record the patient's vital signs. A physician will then consult with the patient and prescribe appropriate treatments. The patient will then visit the checkout station to settle payment and schedule the next appointment, if needed. Processing times and other information on the process are presented in the table below: Resource Process Self-service Check in Update Receptionist information Nurse Physician Checkout Record vital signs Treat patient Collect payment Processing time (minutes per patient) 1 5 10 30 10 Number of workers What is the cost of direct labor per patient if demand is unlimited? n/a 2352 Wage rate (Sper hour) n/a 15 30 100 15

Essentials of Business Analytics (MindTap Course List)

2nd Edition

ISBN:9781305627734

Author:Jeffrey D. Camm, James J. Cochran, Michael J. Fry, Jeffrey W. Ohlmann, David R. Anderson

Publisher:Jeffrey D. Camm, James J. Cochran, Michael J. Fry, Jeffrey W. Ohlmann, David R. Anderson

Chapter2: Descriptive Statistics

Section: Chapter Questions

Problem 19P: Suppose that the average waiting time for a patient at a physicians office is just over 29 minutes....

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