Performance
Scenario: You work as a business manager for a multi-national company. Your department has a regional business office, with six employees and one support staff, in a developing country. At this point, the office has one desktop PC used by the support staff. The six employees are all very experienced and highly competent in traditional business process management techniques. One is a good mainframe IS professional. Their training and experience in using a PC, however, ranges from little to none. Your department has a decentralized philosophy in managing its regional offices. Your Chief Executive believes that positive customer relations are of paramount importance, and local autonomy allows the regional employees to fit into local cultural norms. Despite her decentralized philosophy, the Chief Executive just can’t stand to see this office so far behind the technological times any longer. She has charged you with bringing the office to a one-to-one employee/PC ratio.
Develop fifteen (15) internal control activities using the three major categories of control procedures of the selected scenario (a. Performance Review, b. Information Processing Controls, and c. Physical Controls.) 5 bullets per scenerio.
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