Please create fishbone diagram for the given case, sample in is also in the photo attached. Case Study: XYZ Motors - Quality NeglectXYZ Motors is a well-established carmanufacturer known for its diverserange of vehicles. However, thecompany started facing issues when itbegan to neglect quality standards inpursuit of cost-cutting measures.To save costs, XYZ Motors beganusing substandard materials in themanufacturing process. This included cheaper plastics, metals, and rubber components.The company reduced the rigor of its testing procedures. Critical safety and performancetests were either skipped or conducted with minimal effort. Motors cut down on the numberof quality control personnel and their training. As a result, there was a lack of vigilance inidentifying defects in the assembly line.As a result of using substandard materials and neglecting proper testing, several modelsexhibited safety issues. This led to costly recalls, lawsuits, and damage to the company'sreputation. Customers lost confidence in the brand due to a growing number of quality-related problems, leading to declining sales and market share. XYZ Motors, once knownfor its reliability, was now associated with low-quality vehicles. Competitors began to gaina competitive edge. 7:38:CBMEC1 | OPERATIONS MANAGEMENT AND TQMFishbone Diagram LessonWW1. Introduction to Fishbone DiagramsA visual tool used for identifying, categorizing, and displaying potential causes of a problemor an effect. Developed by Kaoru Ishikawa, a Japanese quality control expert.:2. Components of a Fishbone Diagram• Main Problem or Effect. The "head" of the fishbone, representing the issue or outcome.. Major Categories (or Bones)• Create branches resembling fishbones extending from the spine.. Common categories often used: Methods, Machines, Materials, Manpower,Measurement, Environment.ProblemStatement3. Steps to Create a Fishbone Diagram• Identify the Problem. Define the problem or effect clearly.. Brainstorm Causes. Engage a team to brainstorm possible causes related to eachcategory.4. Example Application• Problem. Decreasing Sales in a Retail StoreCategories:•Arrange Causes. Place these causes along the appropriate branches of the diagram.• Analyze Relationships. Discuss connections between causes and the main problem.. Methods. Sales strategies, marketing techniques.• Machines. POS systems, inventory management tools.Materials. Products, packaging.• Manpower. Employee training, staffing levels..Measurement. Metrics used to evaluate sales performance.. Environment. Economic factors, competition.5. Advantages of Fishbone Diagrams• Visual Representation. Easily understandable and visually engaging.• Group Participation. Encourages team collaboration and brainstorming.. Root Cause Analysis. Helps in identifying root causes rather than just symptoms.6. Tips for Effective Use• Encourage Open Discussion. Facilitate an environment where team members feelcomfortable sharing potential causes.• Focus on Key Causes. Prioritize causes with the most significant impact.• Use it Iteratively. Update the diagram as new insights or information emerges.7. Real-Life Applications. Quality Control: Identifying causes of defects in manufacturing.• Healthcare: Analyzing reasons for patient wait times or medical errors.• Project Management: Understanding reasons for project delays or cost overruns.8. Conclusion• Recap the purpose and benefits of using fishbone diagrams.• Emphasize the importance of using this tool as part of a problem-solving process.52

A fishbone diagram, also known as an Ishikawa or cause-and-effect diagram, is a visual tool used to…

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Practical Management Science

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ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

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Please create fishbone diagram for the given case, sample in is also in the photo attached.

Transcribed Image Text:Case Study: XYZ Motors - Quality Neglect XYZ Motors is a well-established car manufacturer known for its diverse range of vehicles. However, the company started facing issues when it began to neglect quality standards in pursuit of cost-cutting measures. To save costs, XYZ Motors began using substandard materials in the manufacturing process. This included cheaper plastics, metals, and rubber components. The company reduced the rigor of its testing procedures. Critical safety and performance tests were either skipped or conducted with minimal effort. Motors cut down on the number of quality control personnel and their training. As a result, there was a lack of vigilance in identifying defects in the assembly line. As a result of using substandard materials and neglecting proper testing, several models exhibited safety issues. This led to costly recalls, lawsuits, and damage to the company's reputation. Customers lost confidence in the brand due to a growing number of quality- related problems, leading to declining sales and market share. XYZ Motors, once known for its reliability, was now associated with low-quality vehicles. Competitors began to gain a competitive edge.

7:38:
CBMEC1 | OPERATIONS MANAGEMENT AND TQM
Fishbone Diagram Lesson
WW
1. Introduction to Fishbone Diagrams
A visual tool used for identifying, categorizing, and displaying potential causes of a problem
or an effect. Developed by Kaoru Ishikawa, a Japanese quality control expert.
:
2. Components of a Fishbone Diagram
• Main Problem or Effect. The "head" of the fishbone, representing the issue or outcome.
. Major Categories (or Bones)
• Create branches resembling fishbones extending from the spine.
. Common categories often used: Methods, Machines, Materials, Manpower,
Measurement, Environment.
Problem
Statement
3. Steps to Create a Fishbone Diagram
• Identify the Problem. Define the problem or effect clearly.
. Brainstorm Causes. Engage a team to brainstorm possible causes related to each
category.
4. Example Application
• Problem. Decreasing Sales in a Retail Store
Categories:
•
Arrange Causes. Place these causes along the appropriate branches of the diagram.
• Analyze Relationships. Discuss connections between causes and the main problem.
. Methods. Sales strategies, marketing techniques.
• Machines. POS systems, inventory management tools.
Materials. Products, packaging.
• Manpower. Employee training, staffing levels.
.
Measurement. Metrics used to evaluate sales performance.
. Environment. Economic factors, competition.
5. Advantages of Fishbone Diagrams
• Visual Representation. Easily understandable and visually engaging.
• Group Participation. Encourages team collaboration and brainstorming.
. Root Cause Analysis. Helps in identifying root causes rather than just symptoms.
6. Tips for Effective Use
• Encourage Open Discussion. Facilitate an environment where team members feel
comfortable sharing potential causes.
• Focus on Key Causes. Prioritize causes with the most significant impact.
• Use it Iteratively. Update the diagram as new insights or information emerges.
7. Real-Life Applications
. Quality Control: Identifying causes of defects in manufacturing.
• Healthcare: Analyzing reasons for patient wait times or medical errors.
• Project Management: Understanding reasons for project delays or cost overruns.
8. Conclusion
• Recap the purpose and benefits of using fishbone diagrams.
• Emphasize the importance of using this tool as part of a problem-solving process.
52

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