Please do not give solution in image formate thanku Readthe following scenario which contains relevant information to complete the following questions. Duke, Tiffany, and Valerie from Tiger Arena (TA) have developed a Mobile Application System for a Detective Agency, ‘Detective: Who n Hoots.’ Detective Who n Hoots specialises in two unique categories: a detective agency and a dedicated bar. The Mobile Application System, ‘Detective: Who n Hoots’ requires customers to have a registered account to case requests are verified and processed. Service Request: collecting and storing information about customers requesting a detective to handle a unique case. The customer would need to log onto their account before creating a service request type. Once a customer selects a service request type, the system will prompt the customer to select a service category type. If the customer selects a corporate service, the system will prompt the customer to select either theft of assets or workplace theft. If the customer selects surveillance, the system will prompt the customer to select locate a person. Once the customer has selected an option, the system will prompt the customer to enter the details of the issue for the service request type selected and contact details. The case detail is created by the system and sent to potential detectives available. A detective can open the case file and review the details provided. Upon the review of the details, a detective can accept the case details provided. Once a detective has accepted the case, the detective can add notes to the case and a notification is sent to the customer. The system would generate a case file number. The customer would then review the notes provided and accept the assigned detective. The system sends a notification to the assigned detective about the customer accepting the case. This enables the detective to start working through the case and the information provided by the customer. Once this has been completed, the detective creates an invoice based on the service type and the details involved. The detective uploads the invoice into the system. The system sends a notification to the customer involved. The customer reviews the invoice and provides a small fee upfront. Payment needs to be paid by credit card. Once the system accepts the payment, a green tick notification will pop up and the case is now active. Key Notes The following information below is additional information for the Mobile Application System ‘Detective: Who n Hoots’: The Mobile Application System mirrors the services provided on the web-based version. Mobile Application System should be compatible with both Android and Apple devices. Customer Account information contains the following attributes: customerID firstName lastName contactNumber emailAddress postalAddress ‘Case file number’ relates to the second key feature: cases. This key feature provides customers with the ability to track their case and receive updates. QUESTION:Develop a questionnaire with a total of FIVE (5) questions to be issued to customers who have used the Mobile Application System for the system feature ‘Service Request.’ These questions should focus on the interface design and overall experience of this system feature. The questionnaire should contain at least one example of each of the following question types listed below: Close Question Open-Ended Question Likert Scale In your answer include the overall reason you have selected these types of questions.
Please do not give solution in image formate thanku
Readthe following scenario which contains relevant information to complete the following questions.
Duke, Tiffany, and Valerie from Tiger Arena (TA) have developed a Mobile Application System for a Detective Agency, ‘Detective: Who n Hoots.’ Detective Who n Hoots specialises in two unique categories: a detective agency and a dedicated bar. The Mobile Application System, ‘Detective: Who n Hoots’ requires customers to have a registered account to case requests are verified and processed.
Service Request: collecting and storing information about customers requesting a detective to handle a unique case. The customer would need to log onto their account before creating a service request type. Once a customer selects a service request type, the system will prompt the customer to select a service category type. If the customer selects a corporate service, the system will prompt the customer to select either theft of assets or workplace theft. If the customer selects surveillance, the system will prompt the customer to select locate a person. Once the customer has selected an option, the system will prompt the customer to enter the details of the issue for the service request type selected and contact details. The case detail is created by the system and sent to potential detectives available. A detective can open the case file and review the details provided. Upon the review of the details, a detective can accept the case details provided. Once a detective has accepted the case, the detective can add notes to the case and a notification is sent to the customer. The system would generate a case file number. The customer would then review the notes provided and accept the assigned detective. The system sends a notification to the assigned detective about the customer accepting the case. This enables the detective to start working through the case and the information provided by the customer. Once this has been completed, the detective creates an invoice based on the service type and the details involved. The detective uploads the invoice into the system. The system sends a notification to the customer involved. The customer reviews the invoice and provides a small fee upfront. Payment needs to be paid by credit card. Once the system accepts the payment, a green tick notification will pop up and the case is now active.
Key Notes
The following information below is additional information for the Mobile Application System ‘Detective: Who n Hoots’:
- The Mobile Application System mirrors the services provided on the web-based version.
- Mobile Application System should be compatible with both Android and Apple devices.
- Customer Account information contains the following attributes:
- customerID
- firstName
- lastName
- contactNumber
- emailAddress
- postalAddress
- ‘Case file number’ relates to the second key feature: cases.
- This key feature provides customers with the ability to track their case and receive updates.
- QUESTION:Develop a questionnaire with a total of FIVE (5) questions to be issued to customers who have used the Mobile Application System for the system feature ‘Service Request.’ These questions should focus on the interface design and overall experience of this system feature. The questionnaire should contain at least one example of each of the following question types listed below:
- Close Question
- Open-Ended Question
- Likert Scale
In your answer include the overall reason you have selected these types of questions.
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