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Please write your understanding about figure 1.9 (service management)

Please write your understanding about figure 1.9 (service management)

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Please write your understanding about figure 1.9 (service management)

Service process Consumer participant Consumer-provider interface Consumer Evaluation Consumer arrivals (input) departures Criteria (output) Measure ment Control Monitor Consumer demand Service personnet Service operations manager • Production function: Monitor and control process • Marketing function: Interact with consumers Empowerment Training Attitudes Alter Schedule Perceived needs Location demand supply Control demand Modify as necessary Define standard Service package Supporting facility Facilitating goods Basis of Communicate by advertising Information selection Explicit services Implicit services Source: Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2019). Service Management: Operations, Strategy, Information Technology, 9e. Figure 1.9: Open Systems View of Services
Transcribed Image Text:Service process Consumer participant Consumer-provider interface Consumer Evaluation Consumer arrivals (input) departures Criteria (output) Measure ment Control Monitor Consumer demand Service personnet Service operations manager • Production function: Monitor and control process • Marketing function: Interact with consumers Empowerment Training Attitudes Alter Schedule Perceived needs Location demand supply Control demand Modify as necessary Define standard Service package Supporting facility Facilitating goods Basis of Communicate by advertising Information selection Explicit services Implicit services Source: Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2019). Service Management: Operations, Strategy, Information Technology, 9e. Figure 1.9: Open Systems View of Services
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