Q2. The University of Australia (TUA) – a fictitious entity – is a large university with over 30,000 enrolled students, based in Sydney, Australia. It has four satellite campuses in several locations throughout Australia. TUA has an internal central IT Services Group (ITSG) that provides IT services across all five campuses. ITSG is investigating introduction of the ITIL framework to guide improvement of the quality and range of IT services offered. Based on the information above answer the questions below: Q1| what are the disadvantages and challenges that are unique to ITIL? Clearly describe your answer with examples.

Q2. The University of Australia (TUA) – a fictitious entity – is a large university with over 30,000 enrolled students, based in Sydney, Australia. It has four satellite campuses in several locations throughout Australia. TUA has an internal central IT Services Group (ITSG) that provides IT services across all five campuses. ITSG is investigating introduction of the ITIL framework to guide improvement of the quality and range of IT services offered. Based on the information above answer the questions below: Q1| what are the disadvantages and challenges that are unique to ITIL? Clearly describe your answer with examples.

Fundamentals of Information Systems

9th Edition

ISBN:9781337097536

Author:Ralph Stair, George Reynolds

Publisher:Ralph Stair, George Reynolds

Chapter1: An Introduction To Information Systems In Organizations

Section: Chapter Questions

Problem 11SAT

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The University of Australia (TUA) – a fictitious entity – is a large university with over 30,000 enrolled students, based in Sydney, Australia. It has four satellite campuses in several locations throughout Australia. TUA has an internal central IT Services Group (ITSG) that provides IT services across all five campuses. ITSG is investigating introduction of the ITIL framework to guide improvement of the quality and range of IT services offered. Based on the information above answer the questions below Do you think these disadvantages and challenges in question that ITSG could encounter by using ITIL are unique to ITIL? Clearly describe your answer with examples. plesae explain in detail and with examples.