Homework Help is Here – Start Your Trial Now!
Business
Operations Management
An Improved Reputation-Claire Makes a Decision to make. Mr. Jones would also write a second letter to employees fter reading all of the negative media coverage about the leak, Claire Arealized that, with no money available for big budget projects, the best acknowledging the issue and addressing their concerns about their she could do in the short term would be to emphasize that the company community and their job security. cared about the community it served. 2. At the next shareholder's meeting (in three months), Mr. Jones The leak was an accident-the EPA found no evidence of shoddy would, with Claire's help, propose a more proactive CSR strategy maintenance practices-but the community had been directly impacted. with a planned rollout of capital investments. The projects would be Employees who lived in the community were embarrassed when con- small at first-sponsoring highway cleanup outside the head office, fronted in the street by angry residents. They took pride in their work and allowing employees to spend one day per month volunteering in took the loss of customers very personally. Falling sales also brought the the community, and sponsoring a local community event. Over time, threat of job cuts that damaged morale even more. larger projects could be introduced, such as switching to hybrid or Claire chose to present a two-step plan to turn around the company's electric cars for the sales fleet or solar power for the office. reputation: QUESTIONS 1. A commitment to transparent communication. Mr. Jones would write 1. Did Claire do the right thing here? an open letter to the media acknowledging the errors of the leak 2. Do you think that customers will be convinced? Why or why not? and making a public commitment to working with the EPA inspec- 3. What do you think Mr. Jones's reaction will be? tors and implementing whatever changes they want the company

An Improved Reputation-Claire Makes a Decision to make. Mr. Jones would also write a second letter to employees fter reading all of the negative media coverage about the leak, Claire Arealized that, with no money available for big budget projects, the best acknowledging the issue and addressing their concerns about their she could do in the short term would be to emphasize that the company community and their job security. cared about the community it served. 2. At the next shareholder's meeting (in three months), Mr. Jones The leak was an accident-the EPA found no evidence of shoddy would, with Claire's help, propose a more proactive CSR strategy maintenance practices-but the community had been directly impacted. with a planned rollout of capital investments. The projects would be Employees who lived in the community were embarrassed when con- small at first-sponsoring highway cleanup outside the head office, fronted in the street by angry residents. They took pride in their work and allowing employees to spend one day per month volunteering in took the loss of customers very personally. Falling sales also brought the the community, and sponsoring a local community event. Over time, threat of job cuts that damaged morale even more. larger projects could be introduced, such as switching to hybrid or Claire chose to present a two-step plan to turn around the company's electric cars for the sales fleet or solar power for the office. reputation: QUESTIONS 1. A commitment to transparent communication. Mr. Jones would write 1. Did Claire do the right thing here? an open letter to the media acknowledging the errors of the leak 2. Do you think that customers will be convinced? Why or why not? and making a public commitment to working with the EPA inspec- 3. What do you think Mr. Jones's reaction will be? tors and implementing whatever changes they want the company

Management, Loose-Leaf Version
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 2CFCA
See similar textbooks
icon
Related questions
Question

Help

An Improved Reputation-Claire Makes a Decision to make. Mr. Jones would also write a second letter to employees fter reading all of the negative media coverage about the leak, Claire Arealized that, with no money available for big budget projects, the best acknowledging the issue and addressing their concerns about their she could do in the short term would be to emphasize that the company community and their job security. cared about the community it served. 2. At the next shareholder's meeting (in three months), Mr. Jones The leak was an accident-the EPA found no evidence of shoddy would, with Claire's help, propose a more proactive CSR strategy maintenance practices-but the community had been directly impacted. with a planned rollout of capital investments. The projects would be Employees who lived in the community were embarrassed when con- small at first-sponsoring highway cleanup outside the head office, fronted in the street by angry residents. They took pride in their work and allowing employees to spend one day per month volunteering in took the loss of customers very personally. Falling sales also brought the the community, and sponsoring a local community event. Over time, threat of job cuts that damaged morale even more. larger projects could be introduced, such as switching to hybrid or Claire chose to present a two-step plan to turn around the company's electric cars for the sales fleet or solar power for the office. reputation: QUESTIONS 1. A commitment to transparent communication. Mr. Jones would write 1. Did Claire do the right thing here? an open letter to the media acknowledging the errors of the leak 2. Do you think that customers will be convinced? Why or why not? and making a public commitment to working with the EPA inspec- 3. What do you think Mr. Jones's reaction will be? tors and implementing whatever changes they want the company
Transcribed Image Text:An Improved Reputation-Claire Makes a Decision to make. Mr. Jones would also write a second letter to employees fter reading all of the negative media coverage about the leak, Claire Arealized that, with no money available for big budget projects, the best acknowledging the issue and addressing their concerns about their she could do in the short term would be to emphasize that the company community and their job security. cared about the community it served. 2. At the next shareholder's meeting (in three months), Mr. Jones The leak was an accident-the EPA found no evidence of shoddy would, with Claire's help, propose a more proactive CSR strategy maintenance practices-but the community had been directly impacted. with a planned rollout of capital investments. The projects would be Employees who lived in the community were embarrassed when con- small at first-sponsoring highway cleanup outside the head office, fronted in the street by angry residents. They took pride in their work and allowing employees to spend one day per month volunteering in took the loss of customers very personally. Falling sales also brought the the community, and sponsoring a local community event. Over time, threat of job cuts that damaged morale even more. larger projects could be introduced, such as switching to hybrid or Claire chose to present a two-step plan to turn around the company's electric cars for the sales fleet or solar power for the office. reputation: QUESTIONS 1. A commitment to transparent communication. Mr. Jones would write 1. Did Claire do the right thing here? an open letter to the media acknowledging the errors of the leak 2. Do you think that customers will be convinced? Why or why not? and making a public commitment to working with the EPA inspec- 3. What do you think Mr. Jones's reaction will be? tors and implementing whatever changes they want the company
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 3 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Knowledge Booster
Business trends
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Management, Loose-Leaf Version
Management, Loose-Leaf Version
Management
ISBN:
9781305969308
Author:
Richard L. Daft
Publisher:
South-Western College Pub
SEE MORE TEXTBOOKS