Sapphire Farm is a business that trains and boards horses and educates young riders about horse care, nutrition, a product focusand riding. The farm provides both a learning and a fun environment for young equestrians and their families. It also hosts horse shows for beginning riders to help them build confidence in the show ring and to prepare them for local horse shows by running shows in accordance with the rules and regulations of the National Hunter Jumper Association. Feedback from the horseshow judges are provided to all riders so they can do better at their next meet. In addition, all warm-up and training areas are fenced and monitored by adults for the children's safety. According to the service-profit chain, the high-value service offered by Sapphire Farm LLC should lead to: A. congruent market response B. positive framing C. customer autonomy D. customer satisfaction E. a product focus

Sapphire Farm is a business that trains and boards horses and educates young riders about horse care, nutrition, a product focusand riding. The farm provides both a learning and a fun environment for young equestrians and their families. It also hosts horse shows for beginning riders to help them build confidence in the show ring and to prepare them for local horse shows by running shows in accordance with the rules and regulations of the National Hunter Jumper Association. Feedback from the horseshow judges are provided to all riders so they can do better at their next meet. In addition, all warm-up and training areas are fenced and monitored by adults for the children's safety. According to the service-profit chain, the high-value service offered by Sapphire Farm LLC should lead to: A. congruent market response B. positive framing C. customer autonomy D. customer satisfaction E. a product focus

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 35P

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Sapphire Farm is a business that trains and boards horses and educates young riders about horse care, nutrition, and riding. The farm provides both a learning and a fun environment for young equestrians and their families. It also hosts horse shows for beginning riders to help them build confidence in the show ring and to prepare them for local horse shows by running shows in accordance with the rules and regulations of the National Hunter Jumper Association. Feedback from the horseshow judges are provided to all riders so they can do better at their next meet. In addition, all warm-up and training areas are fenced and monitored by adults for the children's safety. If the farm unintentionally hired someone to teach riding who was unable to deal effectively with small children, then a _____ would occur. A. service divergence B. quality underperformance C. performance breakdown D. product variation E. customer aberration
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