SCENARIO XYZ is an organization in the food and service industry, operating more than 150 restaurants with almost 1,600 employees nationwide. The company is going through some difficulties during Covid-19 outbreak. It will need to downsize and to restructure the organization in order to overcome these difficulties. The top management has decided to keep 50 restaurants that are located in downtown of big cities or the ones that have higher sales compare to the other restaurants. This downsizing will affect restaurant emplovees as well as clerical staffs at the headquarters. XYZ has informed some of the employees, but not all, about this plan which will be implemented next month. The future unemployment and job uncertainty for the remaining employees (whether they will be terminated in the future) has affected employee morale. XYZ will adopt product differentiation strategy and new practices such as a delivery service in which some of the restaurant employees will be responsible for delivering food to customers. The problem is some of the employees have been with working with the restaurants for a long time and are accustomed to how the restaurant operated 15 years ago. Describe the type of organizational structure the company should adopt in this situation. Also, describe in detail the profile of the ideal XYZ employees using Hofstede's cultural values.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 35P

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SCENARIO XYZ is an organization in the food and service industry, operating more than 150 restaurants with almost 1,600 employees nationwide. The company is going through some difficulties during Covid-19 outbreak. It will need to downsize and to restructure the organization in order to overcome these difficulties. The top management has decided to keep 50 restaurants that are located in downtown of big cities or the ones that have higher sales compare to the other restaurants. This downsizing will affect restaurant emplovees as well as clerical staffs at the headquarters. XYZ has informed some of the employees, but not all, about this plan which will be implemented next month. The future unemployment and job uncertainty for the remaining employees (whether they will be terminated in the future) has affected employee morale. XYZ will adopt product differentiation strategy and new practices such as a delivery service in which some of the restaurant employees will be responsible for delivering food to customers. The problem is some of the employees have been with working with the restaurants for a long time and are accustomed to how the restaurant operated 15 years ago. Describe the type of organizational structure the company should adopt in this situation. Also, describe in detail the profile of the ideal XYZ employees using Hofstede's cultural values.

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