Select the term or phrase that best completes the following sentence.Aimee is on the total quality management team at Insignia. Her job specifically relates to theControl can focus on any area of an organization. Most organizations define areas of control inthe table, match the types of resources to the correct area of control.Control typeInventory managementPerformance appraisalEnvironmental analysisAccounts receivablePhysical HumanInformationFinancialstructural controloperations controlstrategic controlfinancial controllevel.sic types of resources they use. In 1. Control in OrganizationsThis problem examines your knowledge of the purpose of control in organizations, the types of control, and the steps in the control process.Select the term that best completes the following sentence.One image that relates to control is that of aadjustments when performance isn't what it sCApolicy manualthermostatstethoscoperemote controlbecause when organizations measure performance, they can then make

The organizational aim will be to sustain in the market, and to increase the profitability status of…

Answered: Select the term or phrase that best…

Management, Loose-Leaf Version

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ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 2ED: Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched...

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Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra`s proposed changes, but with a higher limit than the proposed $20 amount (say, $50 or $100), but which is still less than the cost of prosecution. In addition, make sure that the policy isn't publicized. That way, you'll reduce costs even more and still benefit from your reputation for prosecuting all shoplifters.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
In this exercise, you will analyze the control systems used by a real organization such as a department store, restaurant, hospital, police department, or small company. Your goal is to reveal all the different ways in which managers monitor and evaluate the performance of the organization and employees. 1. At what levels is this organization controlled? 2. What are the output performance standards (such as financial metrics and organizational goals) that managers most often use to evaluate performance at each level? 3. Does the organization have a management system by objectives in place? If so, describe. If not, guess why not. 5. How important is behavior control in this organization? For exar.ple, how much of managers' time is spent directiy supervising employees? How formalized is the organization? Do employees receive a book of rules to teach them how to perform their jobs? 4. What kind of culture does the organization have? What are the values and norms? What effect does…
What is meant by management control systems? Provide an example that exemplifies the advantages of an effective control system. Discuss how a management control system can be used to measure organizational performance? In other words, discuss how the leaders and managers know they are heading in the right direction?
why does an emphasis on accounting limit an understanding of the broader importance of mangement control? what contribution can non financial performance managwement make to our understanding of management control within organizations?
Provide a brief definition or explanation for the following term within the context ofbusiness management together with an example. You are required to define the term in yourown words.Please note: please add your own original examples Q.2.4 Legitimate power2.5 performance or control standard (context of control process).
I need the Answers for question #4 ,#5 and #6 for this exercise : For this exercise you will analyze the control systems used by a real organization such as a department store, restaurant, hospital, police department, or small business. Your objective is to uncover all the different ways in which managers monitor and evaluate the performance of the organization and employees. 1. At what levels does control take place in this organization? 2. Which output performance standards (such as financial measures and organizational goals) do managers use most often to evaluate performance at each level? 3. Does the organization have a management by objectives system in place? If it does, describe it. If it does not, speculate about why not. 5. How important is behavior control in this organization? For exar.ple, how much of managers' time is spent directiy supervising employees? How formalized is the organization? Do employees receive a book of rules to teach them how to perform their jobs? 4.…
There are a number of specific elements that usually contribute to a successful control environment and which may be used as indicators of the quality of the control environment of a particular organization.It also reflects the overall attitude of the client’s top management, directors, and owners of an entity about internal control and its importance Which of the following is not one of these elements? a-Organisational structure b-Human resource policies and practices c-Segregation of duties in management d-Assignment of authority and responsibility
What are the differences among a pervasive control plan, a business process control plan, an application control plan, and an IT control process?
Instruction: Briefly answer the following questions: 4-5 SENTENCES ONLY EVERY QUESTIONS 1.An important element of the control environment is the organization’s commitment to ethics and integrity. How might an internal auditor assess the organization’s commitment to ethics and integrity? 2. How might management and internal auditors assess each one of the following? The independence and competence of the board of directors The competence of accounting personnel Whether company employees are adhering to the company’s code of conduct 3.What is monitoring? Identify the two major types of monitoring and explain how they could be used by management. I.Ongoing Evaluation II.Separate Evaluations PLEASE NO PLAGIARISM. I WILL GIVE UPVOTES AND COMMENTS. THANKS!
What is the purpose and function of Management Control, and Strategic Performance Measurement?
Explain using appropriate examples the differences between Strategic control, Management Control and Task Control

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