Six Sigma are related to the strategic direction of an organization - Timebased approach Continous improvement efforts Team based Customer satisfaction
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Six Sigma are related to the strategic direction of an organization -
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Timebased approach |
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Continous improvement efforts |
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Team based |
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Customer satisfaction |
Step by step
Solved in 2 steps
- Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.In your own words, Discuss briefly the 8 TQM Principles through Examples. TQM Principles Customer focus Total Employees improvement Process-Centric Strategic approach Integrated system Continual improvement Fact-based decision CommunicationDesign thinking is a process that is focused on deeply understanding the prospect or customer and his/her needs and pain points. Which of the following is not one of the phases of design thinking? Group of answer choices : empathize with your prospect or customer define your prospect’s or customer’s needs and pain points wait until you get the right solution to implement it generate ideas prototype ideas
- Is an organizational mirror intervention effective in getting feedback from representatives of several organizational groups? Explain BrieflyWhat is a mental model? What happens when the user's mental model differs from the designer's intended conceptual model? Should the mental model match the model of the underlying system? Why or why not? How it can be improved?Explain the quote in not more than five sentences “ A sound ergonomics program is a win-win situation..”
- Evaluate the threats to internal validity in the following scenario. Researchers studied the relationship of counsellors' moral reasoning to their level of empathy. Twenty- two counsellors agreed to participate in the study. Each was administered Kohlberg's test for moral reasoning. Permission was obtained from some of the counsellors' clients to have videotapes made of their counselling sessions. After watching the videotapes, experts gave each counsellor an empathy rating. The correlation was then calculated between the score on the test of moral reasoning and the empathy rating.why intensive and sometimes intrusive approaches to performance data collection might be detrimental to organizational functioning. Identify moderator(s) that illustrate when these effects will be stronger or weaker.Which of the following is an example of artificial intelligence? Group of answer choices Executive support system Expert system Decision support system Management information system Transaction-processing system
- Which of the following is not considered an objective performance measure? Productivity Trait rating Absenteeism SalesArtificial intelligence _____. Group of answer choices technologies have not yet been applied to the analysis of customer feedback is the use of software to control machine tools and related machinery lacks outside context on the importance of unique patterns revealed by data can independently determine how an organization should act on its dataWhat are five to seven roles in a core segment of a customer service business. They should be mission-critical roles, ones that are key to competitive advantage and revenues. How would you evaluate organizational needs for these positions. What data needs to be collected and from whom? Consider both qualitative and quantitative information. how you will gather this information. Consider the role of surveys and historical data as well as strategies like the Delphi technique, the nominal group technique, and creating scenarios.