state whether or not each situation would be considered “compensable time” (and why or why not). Toby works as Call Center Representative. He works from 7am – 4:30am, Monday – Friday with 30 minutes for lunch. He also typically takes several “mini-breaks” during the day to smoke. These breaks typically range from 5-10 minutes in length and he would typically take at least, one in the morning and one in the afternoon. Toby prefers to eat his lunch at his desk, however he also tends to answer questions from his manager and even his co-workers throughout his lunch, because he is the senior representative on that team. This occurred for at least a year. Toby recently was let go because due to a downsizing in the department. Toby called his former manager, Kelly and stated that he was owed 30 minutes of pay for the past year because technically he was doing work while eating. Kelly stated that this was not correct, he was on a lunch break and answering questions was completely voluntary. She went on to state that even if he was working during lunch, she never “charged” him for his breaks, so if he wanted to make an issue out of the lunch breaks, she would bring up the “smoke breaks” and then he might owe the company money.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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state whether or not each situation would be considered “compensable time” (and why or why not).

Toby works as Call Center Representative. He works from 7am – 4:30am, Monday – Friday with 30
minutes for lunch. He also typically takes several “mini-breaks” during the day to smoke. These breaks
typically range from 5-10 minutes in length and he would typically take at least, one in the morning and
one in the afternoon. Toby prefers to eat his lunch at his desk, however he also tends to answer
questions from his manager and even his co-workers throughout his lunch, because he is the senior
representative on that team. This occurred for at least a year. Toby recently was let go because due to
a downsizing in the department. Toby called his former manager, Kelly and stated that he was owed 30
minutes of pay for the past year because technically he was doing work while eating. Kelly stated that
this was not correct, he was on a lunch break and answering questions was completely voluntary. She
went on to state that even if he was working during lunch, she never “charged” him for his breaks, so if
he wanted to make an issue out of the lunch breaks, she would bring up the “smoke breaks” and then
he might owe the company money.

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