SYSTEMS DESIGN Robin Alper, a manager of the credit collectionsdepartment for ACME Building Supplies, isextremely unhappy with a new system that wasinstalled three months ago. Her complaint is thatthe data flows from the billing and accounts receivabledepartments are not occurring in the manneroriginally requested. Further, the updates to thedatabase files are not occurring as frequently as shehad envisioned. Thus, the hope that the new systemwould provide more current and timely informationhas not materialized. She claims that the systemsanalysts spent three days interviewing her and otherworkers. During that time, she and the other workersthought they had clearly conveyed their needs. Shefeels as if their needs were ignored and their time was wasted. RequiredWhat went wrong during the systems design process?What suggestions would you make for futureprojects?

SYSTEMS DESIGN Robin Alper, a manager of the credit collectionsdepartment for ACME Building Supplies, isextremely unhappy with a new system that wasinstalled three months ago. Her complaint is thatthe data flows from the billing and accounts receivabledepartments are not occurring in the manneroriginally requested. Further, the updates to thedatabase files are not occurring as frequently as shehad envisioned. Thus, the hope that the new systemwould provide more current and timely informationhas not materialized. She claims that the systemsanalysts spent three days interviewing her and otherworkers. During that time, she and the other workersthought they had clearly conveyed their needs. Shefeels as if their needs were ignored and their time was wasted. RequiredWhat went wrong during the systems design process?What suggestions would you make for futureprojects?

MARKETING 2018

19th Edition

ISBN:9780357033753

Author:Pride

Publisher:Pride

Chapter1: An Overview Of Strategic Marketing

Section1.2: Dollar Shave Club: The Company For Men

Problem 2C

See similar textbooks

Similar questions

Marco, a plumbing, heating and AC company located in California, has a simple butpowerful product strategy: ‘Solve the customer’s problem no matter what, solve theproblem when the customer needs it solved, and make sure the customer feels goodwhen you leave’. The company guaranteed, same day service for customers requiringit. The company provides 24 x 7 services at no extra charge for customers whose ACdies in hot summer Sunday or whose toilet overflows at 2.30 AM. The companyguarantees the price of a job to the penny before the work begins. Whereas mostcompetitors guarantee their work for 30 days, Marco guarantees all parts and labourfor one year. The company assesses no travel charges as “it’s not fair to charge customers for driving out.” The company owner says: “We are in an industry thatdoesn’t have best reputation. If we start making money our main goal, we are introuble. So I stress customer satisfaction; money is a by-product.”The company uses hiring, ongoing training and…
. Marco, a plumbing, heating and AC company located in California, has a simple butpowerful product strategy: ‘Solve the customer’s problem no matter what, solve theproblem when the customer needs it solved, and make sure the customer feels goodwhen you leave’. The company guaranteed, same day service for customers requiringit. The company provides 24 x 7 services at no extra charge for customers whose ACdies in hot summer Sunday or whose toilet overflows at 2.30 AM. The companyguarantees the price of a job to the penny before the work begins. Whereas mostcompetitors guarantee their work for 30 days, Marco guarantees all parts and labourfor one year. The company assesses no travel charges as “it’s not fair to charge customers for driving out.” The company owner says: “We are in an industry thatdoesn’t have best reputation. If we start making money our main goal, we are introuble. So I stress customer satisfaction; money is a by-product.”The company uses hiring, ongoing training and…
Dingizwe Manufacturing Corporation has a flat-file processing system. The information processing facility is very large. Different applications, such as order processing, production planning, inventory management, accounting systems, payroll, and marketing systems, use separate tape and disk files. The corporation has recently hired a consulting firm to investigate the possibility of switching to DBMS. REQUIRED: Prepare a memo to the top management team at Dingizwe explaining the advantages of a DBMS. Also, discuss the necessity of a database administrator and the job functions this person would perform
What are the essential factors to consider when selecting a CRM system for a business, including scalability, customization options, data security, integration capabilities, and user-friendly interface, in order to make an informed decision that aligns with the organization's specific needs and long-term growth objectives?
ar OFF based on the feedback provided by built in thermostat. This is an example of O a A Business system O b. A Cybernetic system OC. A system Od. Operational support system
Which is not one of the reasons that all business students should study OPSCM? Select one: A. It's related to all other fields B. it is critical to your organization's success C. it is critical to your career success D. it's one of the highest cost processes in a business. E. All of these are valid reasons Clear my choice
Data System management has long-term viability as a separate business function because An integrated database accessible to all requires independent management wy?
Which of the following is NOT addressed by a business continuity plan? A. Action plans for handling mission-critical functions if systems go down B. The identification of critical business processes C. The technical issues involved in keeping systems up and running D. How the company can restore business operations after a disaster strikes E. When and how the plan is to be updated and refined
Describe the concept of database sharding in detail, including the various sharding techniques and their trade-offs. Give real-world examples of applications that use sharding effectively.
I need the answer for all task. its humble request. Task A State how you could facilitate effective contributions to, and communications about, continuous improvement processes and outcomes with your staff and other stakeholders. Task B State how you would address sustainability requirements when working on continuous improvement projects. Task C Explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability.
Explain the historical development and evolution of the Wilson approach in the context of system management.
31 The two key activities in the ITS Front Desk in the model of e-government value activity System (EVAS) are E-Service Provision, and customer relationship management (CRM). Select one: a. False b. True