Answered: two key activities in the ITS Front…

two key activities in the ITS Front Desk in the model of e-government value activity System (EVAS) are E-Service Provision, and customer relationship management (CRM).

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. Is Ben Gibson acting legally? Is he acting ethically? Why or why not?
Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?
With the rise of e-commerce and m-commerce, this conflict is likely to continue, as more and more companies are finding ways of making their products accessible online and on mobile apps. How insurance companies can manage this conflict? What startegies they should have, except One strategy to manage this conflict is to follow in Allstate’s footsteps by pairing local agents with each online transaction (Stackpole, 2001). Even if the agent’s interaction in the process is minimal, they are still afforded the commission (Stackpole, 2001). This strategy is a win-win situation: customers have the option of purchasing insurance online and enjoying the ease with which that can occur while insurance agents will still receive their commission. Another strategy to manage this conflict could be to use exclusive offerings. Kawasaki chose to sell only accessories on its website, so as not to impede business at its retailers (Stackpole, 2001). Insurance companies could employ a similar strategy by…
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In normal circumstances the airline industry creates value, a portion of which the airlines capture for themselves. Explain what we mean by value capture and how increased competition in the industry might impact the ability of airlines to capture value.
There are approximately 15,000 households in the Tondo, Manila.Over the 6-month lockdown, a number of households purchased one (1) unit of air conditioner. The breakdown of the brands purchased is as follows: 1. Super Lamig - 4,688 households2. Frozen to Death - 1,456 households3. Feeling Airy - 2,355 households4. Typhoon - 3,899 households Based on the above data, what is the market penetration of air conditioning units in Tondo, Manila during the 6-month lockdown period?
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What types of organizations are likely to face the largest challenges in achievingalignment between operational KPIs and strategic priorities?