Challenge TasksAfter you complete the Practice Tasks, you learn about new developments at Game Technology. The marketing group added a new data analyst position to provide IT support. The new person will track customer response times, prepare contact management plans for sales reps, and develop customer satisfaction surveys. Marketing also decided to update customer categories. Critical Thinking Challenge: Tasks Page The Potential and Former categories are not affected. The new categories are Silver, which replaces the Active category; Gold, which replaces the Preferred category; and Platinum, which includes any customer whose orders total at least $1,000 in the last 24 months. Task 1: Draw a new version of the use case diagram that adds the new marketing technician.Task 2: Draw a state transition diagram that shows the new customer categories and the conditions for each category BackgroundThe IT team at Game Technology prepared DFDS for the new C system. You will help the teamdevelop a set of object models. The C system model will include use cases that represent variousbusiness processes. The customer and sales rep entities will be actors, with these methods:EntityCustomerMethodsRequest product information• Place order• Respond to Web promotion• Sign up on game blog• Initiate sales call to customer• Respond to customer inquiry• Follow up after prior order• Follow up after prior information requestSales RepYou also learned that customer categories are based on specific conditions, as shown:Category ConditionsPotentialHas not placed an order in the last 24 months, but has responded to a Webpromotion or requested product information or signed up on our game blogHas placed at least one order in the last 24 monthsActivePreferred Has placed at least three orders in the last 24 monthsFormerAn Active or Preferred customer with no orders in the last 24 monthsPractice TasksTask 1. Draw a use case diagram that includes the entities and the use cases.Task 2. Draw a state transition diagram that shows the customer categories and the conditionsfor each category.Challenge TasksAfter you complete the Practice Tasks, you learn about new developments at Game Technology.The marketing group added a new data analyst position to provide IT support. The new personwill track customer response times, prepare contact management plans for sales reps, anddevelop customer satisfaction surveys. Marketing also decided to update customer categories.The Potential and Former categories are not affected. The new categories are Silver, whichreplaces the Active category; Gold, which replaces the Preferred category; and Platinum, whichincludes any customer whose orders total at least $1,000 in the last 24 months.Task 1. Draw a new version of the use case diagram that adds the new marketing technician.Task 2. Draw a state transition diagram that shows the new customer categories and theconditions for each category.

Actually, given information: After you complete the Practice Tasks, you learn about new developments…

ter you complete the Practice Tasks, you learn about new developments at Game Technology. The marketing group added a new data analyst position to provide IT support. The new person will track customer response times, prepare contact management plans for sales reps, and develop customer satisfaction surveys. Marketing also decided to update customer categories. Critical Thinking Challenge: Tasks Page The Potential and Former categories are not affected. The new categories are Silver, which replaces the Active category; Gold, which replaces the Preferred category; and Platinum, which includes any customer whose orders total at least $1,000 in the last 24 months.

ter you complete the Practice Tasks, you learn about new developments at Game Technology. The marketing group added a new data analyst position to provide IT support. The new person will track customer response times, prepare contact management plans for sales reps, and develop customer satisfaction surveys. Marketing also decided to update customer categories. Critical Thinking Challenge: Tasks Page The Potential and Former categories are not affected. The new categories are Silver, which replaces the Active category; Gold, which replaces the Preferred category; and Platinum, which includes any customer whose orders total at least $1,000 in the last 24 months.

Principles of Information Systems (MindTap Course List)

12th Edition

ISBN:9781285867168

Author:Ralph Stair, George Reynolds

Publisher:Ralph Stair, George Reynolds

Chapter12: Systems Development: Investigation, Analysis, And Design

Section: Chapter Questions

Problem 3RQ

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