The cost of lost future sales after a customer finds a defect in a product is which type of quality cost? Prevention cost Appraisal cost Internal failure cost External failure cost

Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter14: Quality And Environmental Cost Management
Section: Chapter Questions
Problem 25E: Which of the following quality costs is an internal failure cost? a. Inspection of reworked units b....
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The cost of lost future sales after a customer finds a defect in a product is which type of quality cost?

  • Prevention cost
  • Appraisal cost
  • Internal failure cost
  • External failure cost
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