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The following are critical success factors for Dell Inc: Product manufacturing time   Customer perception of order-taking convenience and accuracy Revenue growth Selling expense to sales ratio  Number of new manufacturing processes developed  Order processing time Materials inventory Training dollars per employee  Number of emerging technologies evaluated Customer retention  Manufacturing defects Number of new manufacturing processes under development  Customer satisfaction with speed of service  Gross margin  Operating cost ratio    Create a simple strategy map for Dell.

The following are critical success factors for Dell Inc: Product manufacturing time   Customer perception of order-taking convenience and accuracy Revenue growth Selling expense to sales ratio  Number of new manufacturing processes developed  Order processing time Materials inventory Training dollars per employee  Number of emerging technologies evaluated Customer retention  Manufacturing defects Number of new manufacturing processes under development  Customer satisfaction with speed of service  Gross margin  Operating cost ratio    Create a simple strategy map for Dell.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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The following are critical success factors for Dell Inc:

  • Product manufacturing time  
  • Customer perception of order-taking convenience and accuracy
  • Revenue growth
  • Selling expense to sales ratio 
  • Number of new manufacturing processes developed 
  • Order processing time
  • Materials inventory
  • Training dollars per employee 
  • Number of emerging technologies evaluated
  • Customer retention 
  • Manufacturing defects
  • Number of new manufacturing processes under development 
  • Customer satisfaction with speed of service 
  • Gross margin 
  • Operating cost ratio 

 

Create a simple strategy map for Dell.

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