1. Come up with an innovative idea 2. Define one Customer Persona for this hypothesis (you can use the Customer Persona template) 3. Describe what you think the Opportunity is i.e., what Job-to-be-done that is currently important and not satisfied 4. Describe what could be an appealing Value Proposition for this opportunity i.e., how your Value Proposition helps in solving their Jobs-to-be-done addressing the pains/gains of the persona (you can use the Value Proposition canvas template) 5. Explain what could be an MVP you could develop to test whether your value proposition would be appealing to your target audience 6. Elaborate on how you could test the demand for your MVP

1. Come up with an innovative idea 2. Define one Customer Persona for this hypothesis (you can use the Customer Persona template) 3. Describe what you think the Opportunity is i.e., what Job-to-be-done that is currently important and not satisfied 4. Describe what could be an appealing Value Proposition for this opportunity i.e., how your Value Proposition helps in solving their Jobs-to-be-done addressing the pains/gains of the persona (you can use the Value Proposition canvas template) 5. Explain what could be an MVP you could develop to test whether your value proposition would be appealing to your target audience 6. Elaborate on how you could test the demand for your MVP

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 1ED: Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched...

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Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Continue Westwind's zero-tolerance policy toward shoplifting. It's the right thing to do—and it Will pay Off in the end in higher profitability because the chain's reputation for being tough on crime Will reduce overall losses from theft.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra`s proposed changes, but with a higher limit than the proposed $20 amount (say, $50 or $100), but which is still less than the cost of prosecution. In addition, make sure that the policy isn't publicized. That way, you'll reduce costs even more and still benefit from your reputation for prosecuting all shoplifters.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
The major issue in the case revolves around McCain's view of her role and its appropriatenessgiven Harrison's strategic goals. You should point out to students that McCain is only indicative of ageneral problem within the company. The company is definitely targeting the middle-class, fashionconscious customer and need sales staff to effectively service the type of customer it wants to attract.To carry out its strategy, Harrison will need selling professionals who can offer personalized customerservice. McCain and other human resource managers are presently operating in a reactive modespending most of their time on maintaining day-to-day human resource operations. For example,McCain has little time for innovation or for developing policies to move the human resource operationforward. She seems to be unaware of the interdependent relationships among the various humanresource functions. Her answer to the recruitment problem seems to be to do more recruiting. Sheneeds to examine how…
The major issue in the case revolves around McCain's view of her role and its appropriatenessgiven Harrison's strategic goals. You should point out to students that McCain is only indicative of ageneral problem within the company. The company is definitely targeting the middle-class, fashionconscious customer and need sales staff to effectively service the type of customer it wants to attract.To carry out its strategy, Harrison will need selling professionals who can offer personalized customerservice. McCain and other human resource managers are presently operating in a reactive modespending most of their time on maintaining day-to-day human resource operations. For example,McCain has little time for innovation or for developing policies to move the human resource operationforward. She seems to be unaware of the interdependent relationships among the various humanresource functions. Her answer to the recruitment problem seems to be to do more recruiting. Sheneeds to examine how…
The major issue in the case revolves around McCain's view of her role and its appropriatenessgiven Harrison's strategic goals. You should point out to students that McCain is only indicative of ageneral problem within the company. The company is definitely targeting the middle-class, fashionconscious customer and need sales staff to effectively service the type of customer it wants to attract.To carry out its strategy, Harrison will need selling professionals who can offer personalized customerservice. McCain and other human resource managers are presently operating in a reactive modespending most of their time on maintaining day-to-day human resource operations. For example,McCain has little time for innovation or for developing policies to move the human resource operationforward. She seems to be unaware of the interdependent relationships among the various humanresource functions. Her answer to the recruitment problem seems to be to do more recruiting. Sheneeds to examine how…
The managerial task of developing a strategic vision for a company: Question 20Answer B) entails coming up with a fairly specific answer to 'who are we, what do we do and why are we here?' D) involves deciding upon what strategic course a company should pursue in preparing for the future and why this directional path makes good business sense. C) is chiefly concerned with addressing what a company needs to do to successfully outcompete rivals in the marketplace. A) concerns deciding what approach the company should take to implement and execute its business model.
Firm size, industry competition, CEO power and discretion and the level of stress a a CEO's job entails are factors in determining what? Select one: a. How large a board of directors an organization must have b. Whether an organization can function internationally c. A CEO's compensation package d. Employees' level of job satisfaction and overall feeling of internal support of their supervisors
Discuss, with reasons, whether they fall into the category of applied orbasic research. Scenario 2 Reasons for absenteeism A university professor wanted to analyze in depth the reasons forabsenteeism of employees in organizations. Fortunately, a company within20 miles of the campus employed her as a consultant to study that very issue.
1. Identify how each bias can impact a manager when they are performing a performance appraisal. a) How can the bandwagon bias/ effect impact a manager when they are performing a performance appraisal? b) How can the confirmation bias impact a manager when they are performing a performance appraisal? c) How can the outcome bias impact a manager when they are performing a performance appraisal? d) How can the Placebo bias impact a manager when they are performing a performance appraisal?
1. This is the beliefs that guide or shape an organization’s attitudes and activities. a.Vision b.Goals c.Mission d.Values 2.This is the general aspiration that an organization wants to achieve. a.Vision b.Goals c.Mission d.Values 3.This is the process that focus on identifying significant external threats and opportunities. a.SWOT Analysis b.Enterprise Risk Management c.Environmental Scanning d.Risk Analysis
In this task you will evaluate how effectively a Deputy Branch Manager conducts a one- to -one meeting where she gives an employee a spoken verbal warning. Video analysis using scarf modelStaus is about relative importance to others. Does the deputy manage threaten Luciano's status during the meeting? Certainty concerns being able to predict future. Does the geneal manager give Luciano clear and concise information regarding his future in the company. Automony provides a sense of control over events. Does the deputy manager give Luciano a sense of control over the situation? Relatedness is a sense of safety with others. Does the deputy manager create good report with the Lucaino to make him feel part of the team? Fairness is a perception of fair exchnages between people. Does the deputy manager seem to be acting failry with Luciano?