The problem listed in the example situation are: There was no proper management in providing training and development of employees. Things were not properly communicated to shareholders and there was discussion of output. No proper management of the budget of the training and development. No proper research was done regarding what exactly needed to be taught to the employees and to which level of employees. The organization does not keep records of when events are due or attended for any except the most essential staff. The course content was boring, so there is a need to improve the quality of content and make it more interesting so that it becomes interesting and interactive for employees. The cost has never been a barrier because money is said to be freely available for development purposes. 1. Put the list in priority order, so that urgent business needs can be addressed first. 2. Consider how you might address the issues on your list.

The problem listed in the example situation are: There was no proper management in providing training and development of employees. Things were not properly communicated to shareholders and there was discussion of output. No proper management of the budget of the training and development. No proper research was done regarding what exactly needed to be taught to the employees and to which level of employees. The organization does not keep records of when events are due or attended for any except the most essential staff. The course content was boring, so there is a need to improve the quality of content and make it more interesting so that it becomes interesting and interactive for employees. The cost has never been a barrier because money is said to be freely available for development purposes. 1. Put the list in priority order, so that urgent business needs can be addressed first. 2. Consider how you might address the issues on your list.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 3EE

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