Using either a business letter format or email (you select what is best for what you have to say) to give a consumer negative news concerning their request for some kind of compensation or a refund for their cruise experience. The passenger (Charles Mentor) complained about the entertainment (“weak singers, amateurish magicians, and dull-witted comedians”), the food (which included “overcooked steak, soggy French Fries, cold soups”), slow service, and dating events with “uninteresting people”). Your boss is adamant. No compensation. Write the response.

Using either a business letter format or email (you select what is best for what you have to say) to give a consumer negative news concerning their request for some kind of compensation or a refund for their cruise experience. The passenger (Charles Mentor) complained about the entertainment (“weak singers, amateurish magicians, and dull-witted comedians”), the food (which included “overcooked steak, soggy French Fries, cold soups”), slow service, and dating events with “uninteresting people”). Your boss is adamant. No compensation. Write the response.