Using Operations to Create Value”? Do multiple measures of cost, top quality, quality consistency, delivery speed, and on- time delivery meet or exceed expectations? Is there a good strategic fit in the process?
Using Operations to Create Value”? Do multiple measures of cost, top quality, quality consistency, delivery speed, and on- time delivery meet or exceed expectations? Is there a good strategic fit in the process?
As we all know that now-a-days the organizations depend on their customers, they should understand current and future customer needs, should meet customer requirements, and try to exceed the expectations of customers. An organization attains customer focus when all people in the organization know both the internal and external customers and also what customer requirements must be met to ensure that both the internal and external customers are satisfied
Quality is the ability of a product or service to meet and exceed customer expectations. . To succeed in today's environment, managers need to integrate their goals effectively to compete in the dynamic, global economy and focus on the final customer as the driver for improvements. Supply chains compete based upon cost, quality, time and responsiveness.
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