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- 1. Why has same-day delivery of pizza been successful, whereas the practice has failed in other settings? 2. Under what conditions can same day delivery be offered at low cost? 3. What are the characteristics of a businesses that can succeed with same-day delivery?How can CRM systems be used for customer retention and loyalty programs, and what strategies are effective in this regard?There may be multiple methods in which the Internet aids in achieving success. How different are these goods and services from one another?