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What Financial Perspective Objectives and Initiatives should I develop when the 3 preceeding perspectives are as follows: Customer Customer Satisfaction: Achieve high customer satisfaction scores by ensuring a consistent pattern of positive customer experiences at all customer touchpoints whether person to person, through voice communication, text messages, or over the internet. Internal Business Process Draw customers to our channels and streamline the fulfillment process to improve service speed and accuracy. Learning and Growth Develop a competent and motivated workforce to drive a customer-centric culture

What Financial Perspective Objectives and Initiatives should I develop when the 3 preceeding perspectives are as follows: Customer Customer Satisfaction: Achieve high customer satisfaction scores by ensuring a consistent pattern of positive customer experiences at all customer touchpoints whether person to person, through voice communication, text messages, or over the internet. Internal Business Process Draw customers to our channels and streamline the fulfillment process to improve service speed and accuracy. Learning and Growth Develop a competent and motivated workforce to drive a customer-centric culture

Principles of Accounting Volume 2
Principles of Accounting Volume 2
19th Edition
ISBN:9781947172609
Author:OpenStax
Publisher:OpenStax
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 9EA: Classify each of the following performance measures into the balanced scorecard perspective to which...
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What Financial Perspective Objectives and Initiatives should I develop when the 3 preceeding perspectives are as follows:
Customer
Customer Satisfaction: Achieve high customer satisfaction scores by ensuring a consistent pattern of positive customer experiences at all customer touchpoints whether person to person, through voice communication, text messages, or over the internet.
Internal Business Process
Draw customers to our channels and streamline the fulfillment process to improve service speed and accuracy.
Learning and Growth
Develop a competent and motivated workforce to drive a customer-centric culture

 

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