What makes Coca-Cola’s Social Media Marketing Strategy Flawless?  Coca-Cola has shown us time and again that the key to successful social media marketing is to advertise a particular state of mind, feeling, or emotion, rather than just a product. Sure, your production deserves a moment in the limelight somewhere along the line, but the important thing is to make people feel a certain type of way. Coca-Cola has always emphasised how their products can bring consumers happiness, peace, love, and several positive feelings. Coca-Cola’s motto is to build a successful global brand: make human connections, remain innovative, while staying true to simple principles. Let us dive deep into Coca Cola’s social media strategy and try to decipher the secret sauce of the brand.  Direct Engagement with Fans Coca-Cola’s social media campaign #VerdaderoAmigo, where they redesigned the logo’s iconic wavy ribbon into the “fist bump sign”, celebrates happiness, teamwork, unity, and true friendship. The extensive campaign puts friendship and kindness against the isolation, loneliness, and cruelty inflicted by its opposite: cyberbullying. Coca-Cola’s previous bid to spread good vibes online felt like a far cry from the severe social difficulties teens have to face these days. However, this social media campaign shows the power of true friendship and loyalty in combatting the cruelty that is prevalent in this world. The campaign features three web films focused on the negative repercussions of social cruelty and how cyberbullying fuels secrets and gossip-mongering. The campaign suggests that empathy, bonds of friendship, and shared moments offer a sense of identity and belonging in these situations. The insight is that a true friend is the most valuable commodity at a time when cruelty is everywhere.  Coca-Cola continues to launch innovative social media marketing campaigns with positive viewpoints in order to directly engage with fans. Teens who are facing, or have ever faced, cruelty, feelings of loneliness, and isolation due to cyberbullying, are empowered to retell stories and real-life moments where kind acts of friendship paved a path to happiness. In essence, Coca-Cola’s social media campaign opened doors for teens to connect with friends through refreshing and unique experiences. Through this campaign, Coca-cola hoped to inspire conversation among teens, and highlight how we can choose not to be cruel to another human being and step up for a friend in need.  With reference to Coca-Cola, discuss the evolution of the models of communication between brands and customers over time.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter10: Digital Marketing And Social Networking
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What makes Coca-Cola’s Social Media Marketing Strategy Flawless? 

Coca-Cola has shown us time and again that the key to successful social media marketing is to advertise a particular state of mind, feeling, or emotion, rather than just a product. Sure, your production deserves a moment in the limelight somewhere along the line, but the important thing is to make people feel a certain type of way. Coca-Cola has always emphasised how their products can bring consumers happiness, peace, love, and several positive feelings. Coca-Cola’s motto is to build a successful global brand: make human connections, remain innovative, while staying true to simple principles. Let us dive deep into Coca Cola’s social media strategy and try to decipher the secret sauce of the brand. 

Direct Engagement with Fans

Coca-Cola’s social media campaign #VerdaderoAmigo, where they redesigned the logo’s iconic wavy ribbon into the “fist bump sign”, celebrates happiness, teamwork, unity, and true friendship. The extensive campaign puts friendship and kindness against the isolation, loneliness, and cruelty inflicted by its opposite: cyberbullying. Coca-Cola’s previous bid to spread good vibes online felt like a far cry from the severe social difficulties teens have to face these days. However, this social media campaign shows the power of true friendship and loyalty in combatting the cruelty that is prevalent in this world. The campaign features three web films focused on the negative repercussions of social cruelty and how cyberbullying fuels secrets and gossip-mongering. The campaign suggests that empathy, bonds of friendship, and shared moments offer a sense of identity and belonging in these situations. The insight is that a true friend is the most valuable commodity at a time when cruelty is everywhere. 

Coca-Cola continues to launch innovative social media marketing campaigns with positive viewpoints in order to directly engage with fans. Teens who are facing, or have ever faced, cruelty, feelings of loneliness, and isolation due to cyberbullying, are empowered to retell stories and real-life moments where kind acts of friendship paved a path to happiness. In essence, Coca-Cola’s social media campaign opened doors for teens to connect with friends through refreshing and unique experiences. Through this campaign, Coca-cola hoped to inspire conversation among teens, and highlight how we can choose not to be cruel to another human being and step up for a friend in need. 

With reference to Coca-Cola, discuss the evolution of the models of communication between brands and customers over time. 

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