d) Which characteristic or skill do you think is the most significant characteristic of aneffective project manager?e) Which characteristic or skill do you think is the most significant of an effective teammember?f) What steps could a team member take to help project managers work more effectivelywith their teams? trust each other and their leadership to be fair and to balance work priorities with the times thatthey are available.Supervisors need to provide leadership, to provide inspiration for their team, and to be goodmotivators of their team members, as well as be a good manager, worrying about the day-to-day and minute-by-minute accomplishment of the project's goals. Being a good motivator alsomeans that the supervisors must be good listeners to understand what issues are confrontingtheir team members and the needs of their team members.The supervisors were realizing that as a group they needed two things. One was a greatergrasp of people skills, or so-called "soft" skills, to help make them more effective. The otherwas more support in project management as they needed to better track the details of the work,and the task level scheduling and rescheduling that was happening as team members comeand go for their work shifts and as permissions sometimes take longer to obtain than planned.Samantha is starting to discuss with her management and with the human resources andtraining group how they can meet some of these needs. Perhaps some leadership developmenttraining for supervisors could be arranged. And she is talking with her management aboutsetting up a project management office (PMO) to have project management staff available tohelp the supervisors with some of their work tracking and scheduling challenges. She hopesthat addressing these two issues will make their eBook delivery much smoother.Comment on the following aspects of the case study:a) What are some of the challenges facing supervisors?b) What skills do you think the supervisors need to be effective project managers? Why dothey need these skills?c) Are there skills that team members need to be effective team members in a project? Ifso, what are these skills?d) Which characteristic or skill do you think is the most significant characteristic of aneffective project manager?e) Which characteristic or skill do you think is the most significant of an effective teammember?f) What steps could a team member take to help project managers work more effectivelywith their teams? Mini-Case Study: Developing Project Managers at Global Green BooksPublishingGlobal Green Books Publishing is continuing to grow. They now have three large customers-two in traditional print-based work and the third is a local college. They produce customizedeBooks for this local college. This newest line of work is growing, as other customers hear oftheir work, and the account managers are speaking with several other colleges and professionalassociations about taking on additional projects in electronic publishing.As they have grown, they have had to start implementing some project management conceptsto plan and manage their work. The founders hired Samantha as a project associate or projectmanager on a full-time basis to help them introduce project management practices and helpthem tide over the crisis they were experiencing with rapid growth. Within the first three monthsin her new role as PM, she introduced formal project management processes, created a PMmanual and trained the employees to get the work done well. Within a year, the company wasdelivering projects on schedule, the quality processes worked and customers were happy withthe products! This success was leading to possible new work and greater opportunities to bringon new customers.As the growth continued, Samantha was now feeling the pressure. She was only one person.And there was so much more to still do.Using her project management skills, she had implemented more formal project managementprocesses, created a PM manual and trained the employees to get the work done well. Onearea where she especially felt stretched thin was in supporting the supervisors.As the eBook business grew, there were more and more demands on the supervisors. Manywere great print technicians who had caught the eye of the founders for their attitudes andcustomer service ethic. But today, they were being called on to do more complex tasks thanmerely running a highly automated print copier. Supervisors are interacting with customers, aswell as with internal account managers and customer service representatives. They aremanaging employees with a diverse set of skills, backgrounds, and motivations. It isincreasingly hard for them to ask employees to take on hard challenges when they themselvesdo not have those skills and have not done the eBook publishing that the business isincreasingly moving to.Many of the supervisors have had a bit of project management mentoring from Samantha, butstill know that they have to be both leaders and managers. As project teams come together towork on eBooks, there are challenges. Some of the challenges have to do with knowing thestatus of the work, as part-time employees come in and hand a piece of a project off to anotherworker. Some deal managing conflicts as they arise - both technical issues as permissions aredelayed and content cannot yet be incorporated, leading to scheduling changes, and inter-personal issues among staff. Some of these conflicts occur between a mostly young, part-timecontingent of student workers and the full-time employees. Supervisors are often drawn intomediating or resolving these conflicts. They really need to meld together their staff to createhighly capable, productive project teams for these fast-paced eBook projects. The staff needs to

Global Green Books Publishing is a rapidly expanding company that creates traditional print-based…

) Which characteristic or skill do you think is the most significant characteristic of an effective project manager? e) Which characteristic or skill do you think is the most significant of an effective team member? f) What steps could a team member take to help project managers work more effectively with their teams?

) Which characteristic or skill do you think is the most significant characteristic of an effective project manager? e) Which characteristic or skill do you think is the most significant of an effective team member? f) What steps could a team member take to help project managers work more effectively with their teams?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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