a) Which items load onto which factors? Can you name them based on the items that load onto them? Rotated Factor Matrix Factor Items12345 The appearance of the physical facility.695-.054.153.119.193 Communication material.823-.012.096.045-.002 Ability to perform the promised services.052.193.718.210-.023 Willingness to help customers.270-.013.052.232.586 Knowledge and courtesy of employees.018.769-.046.187.005 Ability to convey trust and confidence-.028.678.035.024.090 Caring.172.160.215.604.155 Ability to accurately accomplish.174.009.640.107.127 Provide prompt services.170-.210.188-.044.720 Individual attention to customer.249.093.200.638.298Extraction Method: Principal Axis Factoring.Rotation Method: Varimax with Kaiser Normalization.

Factor loadings: The indication of how much a factor explains an item is done by factor loading.…

Answered: Which items load onto which factors?…

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Statistics

Which items load onto which factors? Can you name them based on the items that load onto them?

Linear Algebra: A Modern Introduction

4th Edition

ISBN:9781285463247

Author:David Poole

Publisher:David Poole

Chapter3: Matrices

Section3.7: Applications

Problem 73EQ

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Concept explainers

Matrices

‘Matrices’ is the plural form of the word matrix, and it is basically a spreadsheet in the form of a box. In mathematics, various functions can be carried out with matrices. Generally, a matrix comes in the shape of a square or rectangle. The elements are distributed horizontally in the form of rows, and vertically in the form of columns.

Question

	a) Which items load onto which factors? Can you name them based on the items that load onto them? Rotated Factor Matrix
		Factor
	Items	1	2	3	4	5
	The appearance of the physical facility	.695	-.054	.153	.119	.193
	Communication material	.823	-.012	.096	.045	-.002
	Ability to perform the promised services	.052	.193	.718	.210	-.023
	Willingness to help customers	.270	-.013	.052	.232	.586
	Knowledge and courtesy of employees	.018	.769	-.046	.187	.005
	Ability to convey trust and confidence	-.028	.678	.035	.024	.090
	Caring	.172	.160	.215	.604	.155
	Ability to accurately accomplish	.174	.009	.640	.107	.127
	Provide prompt services	.170	-.210	.188	-.044	.720
	Individual attention to customer	.249	.093	.200	.638	.298
Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.

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