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- 10. To minimalize the harm to business relationships and to increase the acceptance of your negative message by your audience: * A. Analyze the situation carefully to understand the context in which your message will be processed. B. Provide as little information as you can especially for an internal audience. C. Delay conveying the negative news as much as possible. D. Encourage future correspondence until the matter is fully resolved. E. None of the above.Which of the following could make a message unethical? Select one: a. Not including all important information b. Identifying your sources c. Including all information that is legally required d. Not including all available information e. Including enough details for a general understanding Which of the following is an effective way to offer praise in a message? Select one: a. Incorporate hyperbole whenever possible b. Identify a specific quality that deserves praise c. Ensure the audience understands your expertise in making the statement d. Add an endorsement to the positive statement e. Share your credentials before offering specific praise14- In which stage of communication, the sender changes the idea into a message which can be understood by the recievers? a. Encoding b. Channel c. Feedback d. Decoding
- Identify the content error in this email. a. There is a missing word in the first paragraph. b. There are no content errors. c. The second sentence of the last paragraph is unclear.28*. The goals of writing routine replies and positive messages include being clear and brief, explaining your points of view without misperception and reassuring the reader. Also, to have the reader read the message, understand it, and view the information positively. It is also required to deemphasize any negative elements, build a good image of the writer and their organization and cement a good relationship between the writer and the reader. How many idea/ideas is/are correct? * A.One idea is correct B.Two ideas are correct C.Three ideas are correct D.Four ideas are correct E.All the ideas are correctTo make a message visually inviting and easy to read, what is the ideal length for most paragraphs? Select one: a. One screen of a mobile device b. Between 300 and 500 words c. At least one page d. One sentence e. Short to medium When you're writing a business message, use headings and subheadings to Select one: a. all of the above. b. indicate shifts from one idea to the next. c. capture the attention of your readers. d. reveal how your document is organised. During the revision process, how should you treat the most important ideas in a message? Select one: a. Prioritise ideas based on corporate norms b. Do a second pass at the outline to make sure you hit all the key points c. Use bold and italics generously to highlight important ideas d. Make sure they get the most attention in the document and are in the most prominent positions e. Verify your research
- 91.Which of the following statements about a strategic communication plan is not true? a.It may involve both lean and rich media channels. b.It is typically created by corporate leaders. c.It is sequenced so that one message never overlaps another. d.It helps the company reach multiple audiences. e.It typically involves multiple messages in face-to-face and technology-assisted formats. 92.Which of the following is not an example of synchronous communication? a.You send a text while watching a video-conference presentation. b.You IM the corporate delivery service while talking to a customer about his missing delivery. c.You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye. d.You read email with both text and video components open at the same time. e.You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar. 93.Which of…As CEO of your company, you are drafting an email to persuade your managers of the need to minimize wastage of paper, power, and other resources in order to reduce the company's carbon footprint. Would you use the direct approach or the indirect approach in organizing this message? Justify your choice. Draft the message using AIDA format and your chosen approach.You left work on Thursday evening and forgot to turn in a report that was due that day to your manager. You decide you need to compose an apology. 1. What should you do when composing the message? Check all that apply. Apologize with sincerity. a) Accept responsibility for the mistake. b) Avoid suggesting a remedy. c) Ignore the feelings of the receiver. Your coworker needs to communicate to the cleaning crew that it will need to come in during the holiday break. He is having trouble ending the letter and asks for your advice. 2. What tips can you offer him? Check all that apply. Use a canned ending to save time. a) Anticipate future relations and business. b) Avoid endings that sound canned. c) Blame others in the company.
- In this letter, you will give bad news to the reader. Your message should buffer bad news, present valid reasons for the refusal, de-emphasize the bad news, and close positively. 1. You must have the buffer, reasons, bad news, and closing (in this order) 2. Letters should be formatted using the block letter style guide Today you’ve received a solicitation from a well-meaning service organization, Making Caring Cities (MCC). MCC is inviting your company, Martinez Wealth Management, to be a featured sponsor of its annual Fix It Fair, which has volunteers from all over the city contributing one day’s labor to helping their less fortunate neighbors with yard work, home repairs, and other tasks. Your contribution of $1,000 will help pay for the volunteers’ t-shirts (on which your company’s name will appear), the supplies, and the picnic that will follow the day’s work. Any employees who volunteer will have the satisfaction of knowing they helped make someone’s home safer and more…People will receive a message only if a. the message has not been encoded by the sender of the message. b. it is a lateral form of communication. c. there is no feedback. d. it comes through a channel they feel comfortable using. Lateral communication occurs when a message is sent to a person a. at a higher level in the organization. b. at the same level in the organization. c. aoutside the organization. d. at a lower level in the organization. Craig is the manager of a company that is opening a new branch of operations in another country. In a meeting set up to inform his employees of this news, he focuses on how this move is going to make the company more profitable but fails to address the employees’ fears for job security. In this case, Craig has communicated ineffectively because he has a. ignored his receivers’ viewpoint. b. encoded his message. c. not eliminated feedback. d. failed to eliminate noise.19- The content of the communication is called. a. Message b. Jargon c. Media d. Noise