Which of the following statements is true about problem-solving? There are six steps of problem-solving in the bulletproof problem-solving framework The process of problem-solving is over once your analysis is complete. Good problem solving is a process, not a quick mental calculation or a logical deduction The first step of the problem-solving process is problem disaggregation. Which of the following is not among the top 10 skills required for jobs in the 21 st century? Critical thinking People Management Negotiation Good GPA What was the primary focus on managerial skills in the 1970s.? Focused on negotiation Focused on execution Focused on strategy Focused on complex problem solving

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Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.