Which one is the key step toward improving productivity?O a.Look at the system as a whole in deciding which operation are most critical.O b. All of the choicesOc. Measure improvementand publicize them.O d. None of themO e. Develop productivity measures for all operations.

Answer: Option (B) All of the choices Improving productivity means either reducing the…

Answered: Which one is the key step toward…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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A. What part of the organization has primarily responsibility for productivity? B. How is efficiency different than productivity?
Company X considers the ratio: number of complaints per day/number of employees neededto handle those complaints, as a productivity measure that is best when it is large.What explains the company’s point of view?To a systems thinker, there is something wrong with this point of view. What is amiss?
At Symteks, the output of a process is valued at $90 per unit.The cost of labor is $45 per hour including benefits. The ac-counting department provided the following informationabout the process for the past four weeks a. Use the multifactor productivity ratio to see whetherrecent process improvements had any effect and, if so,when the effect was noticeable.b. Has labor productivity changed? Use the labor productiv-ity ratio to support your answer.
Which of the following is not the step most likely to improve productivity, according to the textbook author? A. developing productivity measures for all operations B. eliminating bottlenecks in operations C. establishing reasonable goals for improvement D. considering non-monetary incentives to reward workers E. using the company’s cash to buyback corporate stock
1. How can the PDCA Tool help in improving the productivity and quality problem of an organization? (Explain in 30 to 50 words) 2. Aside from organizational cost, revenue, delivery, quality, and productivity problems, what other areas of life can the PDCA tool be used or applied? Site one example and explain why. (Explain in 30 to 50 words)
Rank the three factors that are critical to productivity improvement in order from greatest to least impactand briefly discuss each.
Easy Electronics produces CD players using an automatedassembly line process. The standard cost of CD players is$139 per unit (labor, $28; materials, $66; and overhead, $45).The sales price is $275 per unit. a. To achieve a 12 percent multifactor productivity improve-ment by reducing materials costs only, by what percent-age must these costs be reduced?b. To achieve a 12 percent multifactor productivity improve-ment by reducing labor costs only, by what percentagemust these costs be reduced?c. To achieve a 12 percent multifactor productivity improve-ment by reducing overhead costs only, by what percent-age must these costs be reduced?
Consider this sign seen in a local restaurant: “To-go orders do NOT include complimentary chips and salsa. If you have any questions, see our management, NOT our employees.” What impact does this message have on its employees, their service processes, and customer satisfaction? Contrast this approach with the one taken by a five-star restaurant. Are the differences primarily due to different competitive priorities?
At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…
At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…
A catering company prepared and served 300 meals at an anniversary celebration last week usingeight workers. The week before, six workers prepared and served 240 meals at a wedding reception.a. For which event was the labor productivity higher? Explain.b. What are some possible reasons for the productivity differences?
White Tiger Electronics produces CD players using an automated assembly line process. The standard cost of CD players is $150 per unit (labor, $30; materials, $70; and overhead, $50). The sales price is $300 per unit.a. To achieve a 10 percent multifactor productivity improvement by reducing materials costs only, by what percentage must these costs be reduced? b. To achieve a 10 percent multifactor productivity improvement by reducing labor costs only, by what percentage must these costs be reduced? c. To achieve a 10 percent multifactor productivity improvement by reducing overhead costs only, by what percentage must these costs be reduced?

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Which one is the key step toward improving productivity? Look at the system as a whole in deciding which operation are most critical. O a. O b. All of the choices Oc. Measure improvement and publicize them. O d. None of them O e Develop productivity measures for all operations.