You've decided to begin breaking the bad news to Kenisha with a buffer statement that will hopefully "soften the blow." You're aware that you can use a variety of buffer statements, such as expressing your appreciation, demonstrating that you understand the other person's needs or goals, or conveying your willingness to help. Of the following options, which buffer statement would be the most appropriate for this situation? a. We all recognize the enormous amount of work you and your team have put into this project over the past 18 months. The task of bringing the Radio-DRM into production was extremely difficult, and you and your team were able to make great progress under tough conditions. b. We know what a hypercompetitive and fast-paced environment today's electronics market presents. It's also important to recognize that one of the keys to successful prototyping is working through a number of models and exploring different approaches before finally including the best features and removing the problematic ones for the final solution. c. We are impressed with what you and your team have managed to accomplish with the Radio-DRM project, and you're all to be commended for your efforts. d. Unfortunately, the Radio-DRM prototype has issues and it is not ready, either for production or for the market.
You've decided to begin breaking the bad news to Kenisha with a buffer statement that will hopefully "soften the blow." You're aware that you can use a variety of buffer statements, such as expressing your appreciation, demonstrating that you understand the other person's needs or goals, or conveying your willingness to help.
Of the following options, which buffer statement would be the most appropriate for this situation?
a. We all recognize the enormous amount of work you and your team have put into this project over the past 18 months. The task of bringing the Radio-DRM into production was extremely difficult, and you and your team were able to make great progress under tough conditions.
b. We know what a hypercompetitive and fast-paced environment today's electronics market presents. It's also important to recognize that one of the keys to successful prototyping is working through a number of models and exploring different approaches before finally including the best features and removing the problematic ones for the final solution.
c. We are impressed with what you and your team have managed to accomplish with the Radio-DRM project, and you're all to be commended for your efforts.
d. Unfortunately, the Radio-DRM prototype has issues and it is not ready, either for production or for the market.
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