Financial & Managerial Accounting
Solutions
Financial & Managerial Accounting
Nonfinancial performance measures
Alpha University wishes to monitor the efficiency and quality of its course registration process.
- A. Identify three input and three output measures for this process.
- B. Why would Alpha University use nonfinancial measures for monitoring this process?
A.
Process:
The series of activities in order to perform a task is called a process. For example, for the customer service activity, number of employees is the inputs, and friendly service experience for the customer is the output.
To identify: The three input, and three output measures for the registration process.
The three input measures for the registration process are as follows:
- Registration staffing per student
- Training hours per registration personnel
- Number of hours per day registration is available
B.
To identify: The reason behind using the non-financial measures by the University A for monitoring the registration process.
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