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Financial & Managerial Accounting

13th Edition
Carl Warren + 2 others
ISBN: 9781285866307

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BuyFindarrow_forward

Financial & Managerial Accounting

13th Edition
Carl Warren + 2 others
ISBN: 9781285866307
Textbook Problem

Nonfinancial performance measures

Alpha University wishes to monitor the efficiency and quality of its course registration process.

  • A. Identify three input and three output measures for this process.
  • B. Why would Alpha University use nonfinancial measures for monitoring this process?

A.

To determine

Process:

The series of activities in order to perform a task is called a process. For example, for the customer service activity, number of employees is the inputs, and friendly service experience for the customer is the output.

To identify: The three input, and three output measures for the registration process.

Explanation

The three input measures for the registration process are as follows:

  • Registration staffing per student
  • Training hours per registration personnel
  • Number of hours per day registration is available

B.

To determine

To identify: The reason behind using the non-financial measures by the University A for monitoring the registration process.

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