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Nonfinancial Performance Measures Alpha University wants to monitor the efficiency and quality of its course registration process. a. For each performance measure, identify it as either an input or output measure related to the efficiency and quality of its course registration process. Performance Measure Input/Output Registration staffing per student Technology investment per period for registration process Cycle time for a student to register for classes Number of times a course is unavailable Training hours per registration personnel Amount of faculty staffing Number of separate registration events or steps (log-ons or line waits) per student Number of times a replacement course was used by a student Amount of technology capacity (size of computer, number of input lines) for registration process Maintenance dollars spent on the registration system Number of registration errors Student satisfaction score with the registration process Employee satisfaction score Number of student complaints about registration process Number of registration rework steps per student Cost of registration per student Number of hours per day registration is available Number of personnel overtime hours during registration Labor time variance for registration process (standard hours less actual hours at standard labor rate) Number of computer registration failures b. Why would Alpha University use nonfinancial measures for monitoring this process? 1. The nonfinancial measures are used to balance the need for a cost-efficient process with one that will meet the needs of the student. 2. The university does not have the reliable financial data, and therefore has to rely on non financial measures. 3. The university is interested in efficiency of the process and not the quality of the process. With these single objective non financial measures is the best choice. 1 2

Nonfinancial Performance Measures Alpha University wants to monitor the efficiency and quality of its course registration process. a. For each performance measure, identify it as either an input or output measure related to the efficiency and quality of its course registration process. Performance Measure Input/Output Registration staffing per student Technology investment per period for registration process Cycle time for a student to register for classes Number of times a course is unavailable Training hours per registration personnel Amount of faculty staffing Number of separate registration events or steps (log-ons or line waits) per student Number of times a replacement course was used by a student Amount of technology capacity (size of computer, number of input lines) for registration process Maintenance dollars spent on the registration system Number of registration errors Student satisfaction score with the registration process Employee satisfaction score Number of student complaints about registration process Number of registration rework steps per student Cost of registration per student Number of hours per day registration is available Number of personnel overtime hours during registration Labor time variance for registration process (standard hours less actual hours at standard labor rate) Number of computer registration failures b. Why would Alpha University use nonfinancial measures for monitoring this process? 1. The nonfinancial measures are used to balance the need for a cost-efficient process with one that will meet the needs of the student. 2. The university does not have the reliable financial data, and therefore has to rely on non financial measures. 3. The university is interested in efficiency of the process and not the quality of the process. With these single objective non financial measures is the best choice. 1 2

Principles of Accounting Volume 2
Principles of Accounting Volume 2
19th Edition
ISBN:9781947172609
Author:OpenStax
Publisher:OpenStax
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 4EB: Padma completed her doctoral degree and has taken a position as an assistant professor at a local...
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Nonfinancial Performance Measures Alpha University wants to monitor the efficiency and quality of its course registration process. a. For each performance measure, identify it as either an input or output measure related to the efficiency and quality of its course registration process. Performance Measure Input/Output Registration staffing per student Technology investment per period for registration process Cycle time for a student to register for classes Number of times a course is unavailable Training hours per registration personnel Amount of faculty staffing Number of separate registration events or steps (log-ons or line waits) per student Number of times a replacement course was used by a student Amount of technology capacity (size of computer, number of input lines) for registration process Maintenance dollars spent on the registration system Number of registration errors Student satisfaction score with the registration process Employee satisfaction score Number of student complaints about registration process Number of registration rework steps per student Cost of registration per student Number of hours per day registration is available Number of personnel overtime hours during registration Labor time variance for registration process (standard hours less actual hours at standard labor rate) Number of computer registration failures b. Why would Alpha University use nonfinancial measures for monitoring this process? 1. The nonfinancial measures are used to balance the need for a cost-efficient process with one that will meet the needs of the student. 2. The university does not have the reliable financial data, and therefore has to rely on non financial measures. 3. The university is interested in efficiency of the process and not the quality of the process. With these single objective non financial measures is the best choice. 1 2
Transcribed Image Text:Nonfinancial Performance Measures Alpha University wants to monitor the efficiency and quality of its course registration process. a. For each performance measure, identify it as either an input or output measure related to the efficiency and quality of its course registration process. Performance Measure Input/Output Registration staffing per student Technology investment per period for registration process Cycle time for a student to register for classes Number of times a course is unavailable Training hours per registration personnel Amount of faculty staffing Number of separate registration events or steps (log-ons or line waits) per student Number of times a replacement course was used by a student Amount of technology capacity (size of computer, number of input lines) for registration process Maintenance dollars spent on the registration system Number of registration errors Student satisfaction score with the registration process Employee satisfaction score Number of student complaints about registration process Number of registration rework steps per student Cost of registration per student Number of hours per day registration is available Number of personnel overtime hours during registration Labor time variance for registration process (standard hours less actual hours at standard labor rate) Number of computer registration failures b. Why would Alpha University use nonfinancial measures for monitoring this process? 1. The nonfinancial measures are used to balance the need for a cost-efficient process with one that will meet the needs of the student. 2. The university does not have the reliable financial data, and therefore has to rely on non financial measures. 3. The university is interested in efficiency of the process and not the quality of the process. With these single objective non financial measures is the best choice. 1 2
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