Berkeley College wants to monitor the efficiency and quality of its course registration process. Please identify two input and two output measures for this process. Please explain why Berkeley College would use nonfinancial measures for this process.
Berkeley College wants to monitor the efficiency and quality of its course registration process. Please identify two input and two output measures for this process. Please explain why Berkeley College would use nonfinancial measures for this process.
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 4EB: Padma completed her doctoral degree and has taken a position as an assistant professor at a local...
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Berkeley College wants to monitor the efficiency and quality of its course registration process. Please identify two input and two output measures for this process. Please explain why Berkeley College would use nonfinancial measures for this process.
Expert Solution
Step 1
Possible Input Measures
1.Registration staffing per student
2.Technology investment per period for the registration process
3.Training hours per registration personnel
4.Amount of faculty staffing
Possible Output Measures
1.Cycle time for a student to register for classes
2.Number of times a course is unavailable
3.Number of separate registration events or steps (log-on or line waits) per student
4.Number of registration errors
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