Carlton

EXECUTIVE SUMMARY In the year 2000, The Ritz-Carlton Hotel Company paired with luxury real estate developer Millennium Partners to build a $225 million hospitality complex in the heart of Washington DC. This 300-room hotel was set to be the first out of a six-hotel deal between these two companies. The structure of the deal was that Millennium Partners would be the owners of the properties and The Ritz-Carlton would manage them. The newly appointed General Manger that was set to run the

Debisingh HP 101-04 10/21/14 The Ritz-Carlton, Westchester The Ritz-Carlton legacy began with the celebrated hotelier Cesar Ritz, known as the “king of hoteliers and hotelier to kings.” His philosophy of service and innovations redefined the luxury hotel experience in Europe through his management of The Ritz Paris and The Carlton in London. Cesar Ritz passed away in February, 1918, and his wife Marie continued expanding hotels bearing his name. The Ritz-Carlton Investing Company was established by

Ritz-Carlton Toronto and Fairmont Tremblant, Quebec Introduction Ritz-Carlton Toronto and Fairmont Tremblant, Quebec are among the best hotels in Canada the two hotels provide a range of five-star services and convenient access to the city’s business district. The five-star hotels employ a range of marketing strategies in their attempt to maintain profitability and longevity. They target elite customers of the middle and upper class. Additionally, the two are part of international hotel franchises

OWNERSHIP The Ritz-Carlton, Millenia Singapore Ritz Carlton management contract is with Marriott International. 80% of Ritz-Carlton is owned by the Kwee Brothers, namely Kwee Liong Keng, Kwee Liong Tek, Kwee Liong Seen and Kwee Liong Phing. The other 20% is owned by the Singapore Airlines. Fraser Residence Orchard, Singapore Fraser Residence Orchard, Singapore property is owned by Eastern Realty Company Limited and managed by Frasers Hospitality Pte Ltd. ORGANISATION STRUCTURE Job Specialization

The Ritz Carlton is synonymous with luxury. The strategic planning throughout all aspects of it experience has contributed to their reputation as a world-class luxury hotel. Ritz Carlton’s ability to remain so successful has not been by accident or luck but by implementing a business plan that “has reevaluated its service design processes in order to deliver more experientially based employee and customer engagement.”(Nixon & Rieple, 2010) The management team of Ritz-Carlton built a business

pressure to prove his mettle. He has been appointed as the General Manager of the Ritz Carlton which will be shortly opening at Washington D.C. the major challenge he

The Ritz Carlton’s mission statement is: “The Ritz Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed yet refined ambiance. The Ritz Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests” (Application Summary, 1999). Regardless of location, objectives goals and standards

The Ritz Carlton Hotel Company Since 1898, Ritz-Carlton relied on the vision of services that are personalized and would satisfy the most discerning guest. In the beginning, a New York based real estate company named Millennium Partners decided to do business in the hotel industry. They believed that in order to sell residential properties, you must be the best at service. The best way to convince people that they’re going to have a great time is to have great services and that is how

Gardner) The above quote provides that achieving excellence is giving 100% effort into each and every single practice and routine that company performs. This report analyses best practices implemented in world’s largest hospitality brands: Ritz-Carlton and Hilton Worldwide and how service excellence is achieved by them. It is divided into two main parts: (1) The first part identifies and describes the good practices conducted by the hotels and how such strategies assist with achieving service excellence

Environment analysis The Ritz Carlton Hotel will inevitably have a negative impact on the environment due to its large size, hence the considerable pollution and the waste which would be produced during its construction and operation. Green-house gas is a pollutant that being continually produced throughout the entire life-cycle of the hotel. Initially, transportation of construction material and construction are both carbon dioxide high-emitting activities. During the operation, the tourism being