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279 Case Study

Satisfactory Essays

For 37 (13.2%) of 279 manually-processed court documents to customer records reviewed the following errors occurred:
• 11 of 279 (3.9%) contained processing errors
• Two of 279 (.7%) offenses entered did not contain the vehicle information
• 24 of 279 (8.6%) documents were not recorded in STARS or the Records Management Court Return log o 16 documents were not processed or returned to the courts o Five documents were duplicates; however no duplicate document comment was placed on the customer record o Two documents had been processed, but STARS does not record enough information to confirm this o One document was missing pages, but they were received and processed the same day

Documents that are processed with an error or are not processed

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