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522 mentoring

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Alisha Wall
Unit 522 - Facilitate coaching and mentoring of practitioners in health and social care or children and young people's settings
2.4 - Explain the different types of information advice and guidance that can support learning in the work setting & 4.3 - Explain the support needs of those who are working with peers as coaches or mentors
There are 8 key communication skills for effective coaching that would also apply to mentoring: listening, questioning, constructively challenging, seeing different perspectives, encouraging and supporting, trusting and using intuition as well as keeping the focus on the coachee. (www.goalsandachievements.com).
Listening is not just about hearing words expressed. It involves a non-judgemental …show more content…

A coach or mentor can help to give guidance and support as challenges are faced, assisting staff in negotiating challenging situations with increased confidence.
I would work to enable staff to define their priority issues, set clear goals and identify actions. They will do this by using techniques such as careful listening and skilful questioning. An example of this would be how I would coach/mentor a new member of staff who has never worked in the care sector before. I am always conscious of ‘asking’ and not ‘telling’. Although I am competent in my role, I am not there to prove this. There will always be things for me to learn too. I think creatively not systematically. I will ask questions effectively in order for me to feel I am fulfilling my role as a mentor/coach. I feel I am not there to give them advice but I will challenge their thinking, asking questions that deepen their own perceptions and create the space them to ‘advise themselves’. I have undertaken this role on numerous occasions with new staff members and am confident that they are becoming competent in their roles.
Experiencing a coaching management style will ease some staff into this method of communicating without the need for all of the planned coaching and mentoring programme. The session about using the GROW model or different coaching styles could be combined depending on the needs of the staff. Flexibility will be required with the implementation.
Staff

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