A Challenging And Rewarding Opportunity At Telecommunications / Customer Services

Advanced IT skills including Respond Centrepoint, Covalent, CeDar, Cognos 10 and full MS Office package including MS Project

The ‘service operation management is an activity that is concerned with both what service we deliver and how it is delivered to our customers. It involves understanding the needs of our customers, managing the processes the deliver the services, ensuring our objectives are me, whilst also paying attention to the continual improvement of our services.’ (Johnston and Clark, 2001).

This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting

Beyond that which is already mentioned in my attached resume, I am someone who knows how to set goals and achieve them, and have a proven track record of being able to conceive, develop and execute strategies.

I possess the education and experience which has given me the tools to work within a fast-paced, dynamic environment and be comfortable in dealing with

Professional Profile: Experienced Account Clerk who Exhibits a strong ability to multi-task, able to work as a team leader or as a team player, mature work ethic, responsible and dependable. I have a diverse knowledge and experience with working with vendors, management, supervisors and co-workers at all levels. My customer service skills are exceptional giving me an advantage when partnering with others in problem solving. I am multi-talented and able to master processes with little to no instruction. Self-starter and willing to take the Lead in any team setting.

Detail oriented, self-motivated team player with strong organization skills and follow through, ability to multitask and meet all deadlines. Successful long work history with Whole Foods Market.

I am hardworking, organized, committed and responsible and always eager to provide quallity work within

Detailed oriented, motivated and committed individual and National Louis University Graduate with a Master’s Degree in Business and completed work in Leadership and Organizational Behavior, Strategic Marketing, Technology and Leadership, and Ethical and Legal Issues and have a sincere interest in human resources and ethical and legal issues.

As you will see from my attached resume, I offer exceptional verbal and written communication skills, exemplary planning and organizational skills with high emphasis of detail orientation, computer-literate performer on both PC and Mac with proficiency

skills and working as part of a team. Expert attention to detail and dedication to providing

Analyzed customers’ problems and provided solutions pertaining to licensing or reinstatements Conducted routine entry of data in order to create or update customer records

I am an accomplished administrative professional who is results driven with strong organisational skills, proactive approach to problem solving and a person who is recognised for my strong work ethic. My strong communication skills and an outgoing, energetic personality that ensures a first rate customer service to both clients and colleagues. I utilise my strong skills in written and verbal communication to handle phone enquiries and to create written responses. I focus on relationship building and continuous improvement to organisational performance, especially in customer focused roles. I have demonstrated proficiency working in HR, particularly assisting with internal recruitment processes, developing processes, procedures and strategies,

An enthusiastic and dedicated professional who enjoys being a part of a successful and productive team, has comprehensive knowledge of all aspects of the job. Even within a highly pressurize environment has a strong ability to perform effectively. Possesses excellent interpersonal skills and communicates well at all

Qualities brought to a company: deliberate, adaptable, enthusiastic, high energy level, team-player, people problem-solver, strong support person