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A Description of the Learning Organisation Within the a&E Department

Decent Essays

The concept of a learning organization knows its roots back to Garratt in 1987, which later on in the late 90’s was revived by Peter Senge. Senge (1990) focuses on the organization acting as a unit where innovative ideas are generated and common goals are reached. Collective commitment of the team is fundamental. Furthermore, according to Senge (1990), the organization must go through 5 domains in order to reach the productivity of a learning organization: systems thinking, personal mastery, mental models, building shared vision and team learning. Therefore it is clear that organizational learning goes beyond knowledge. This notion involves the process of action and reflection (Carroll & Edmondson, 2002) or action learning (Revans, …show more content…

Unfortunately the A&E department allocates very little time to cater for open dialogue sessions. Although there is a great sense of teamwork amongst the multidisciplinary team, discussions are usually done at the managerial level. Furthermore there are instances where staff feels threatened to voice their perspective (Sheaff & Pilgrim, 2006). In fact as described by Snell, 2002, a hierarchy could be dangerous to a learning organization. Leaders should be the gatekeepers of the organization culture making them accessible (Snell, 2002). One issue leaders of the A&E department may not be sensitive to the psychological aspect of nurses. A day full of heart touching situations can bring a surge of emotions which maybe hard for an individual to cope with. As suggested by Stinson, et al., 2006, “ time to smell the roses”, is the opportunity where staff can find time to reflect and enjoy leisure activities together. This is also makes way for a better relationship between staff members, which in turn gives a quality patient care. Another troublesome issue concerning the A&E is the fact that parts of the A&E department are being used as a ward. This is both creating unsafe nursing practice and is in the way of emergency nursing care. This issue is attracting media and public criticism that in turn leads to job dissatisfaction. This all creates a viscous cycle, which ultimately affects the patient care.

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