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Administrative Assistant: Case Study

Satisfactory Essays

PROFESSIONAL EXPERIENCE
Administrative Assistant, Coronado Shores La Perla Aug. 2016 – Present
● Manage receptionist area, greet guests and vendors, answer inquiries and multi-line telephone, operate switchboard, and coordinate correspondence
● Provide diligent administrative support to management
● Proficiently employ Microsoft Office Suite to create and maintain documents
● Coordinate checks and cash payments and sales
● Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns

Customer Relations Associate, Museum of Photographic Arts Dec. 2017 – Present
• Implement a guest approach to all visitors to ensure a positive experience
• Interact with visitors in a friendly and knowledgeable …show more content…

2011 – Jan. 2016
● Promptly and effectively solved customer challenges to include follow up to ensure remediation
● Provide administrative support to general manager and HR department
● Creation and application of first digital database of minutes, safety training, and employee appreciation program
● Execute interpersonal bilingual communications between management, staff, and guests
● Utilize sound judgment and integrity to problem solve during independent shifts

Instructional Student Assistant, San Diego State University Sept. 2015 – Jan. 2016
● Assist professor in proctoring, grading, and recording exam results of 140 students

ADDITIONAL PROFESSIONAL EXPERIENCE
Development Intern, Museum of Photographic Arts Mar. 2017 – Aug. 2017
● Consistent collaboration with Development team
● Accurate data entry of gifts, membership, and individual donors into Donor Perfect database

Crew Ambassador, Museum of Photographic Arts Jul. 2015 – Dec. 2015
● Collaborate with Crew Ambassadors to promote museum, membership, events, and

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