Business Management Case Study: Double Aces

SALES BUDGET: Budgeted unit sales Selling price per unit Total Sales April 65,000 10 650,000 May 100,000 10 1,000,000 June 50,000 10 500,000

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- The casino is seen as a desirable place to work Action controls: - Behavioral constraints : separation of duties : ‘floor supervisors’, ‘pit managers’, ‘shift managers’ - Action accountability : individual accountability for cash and (cash equivalent) stocks - Administrative constraints: strict rules for the dealer to follow when advancing the chips in the amount of the marker to the customer. Everything is processed under surveillance cameras. Cash controls: formal procedures for transfers of cash; strict controls over credit issuance; Tight control in the count rooms. b) The black-jack pit boss Action controls for pit managers (also called pit bosses): - Behavioral control : physical control such as signing the table inventory sheet - No access to the computer system recording the inventory sheets - Separation of duties : when opening a new table, the mix of chips is approved by other people through a computer terminal - No access to the keys of the padlock containing the drop boxes - Security guards controlling the operations The pit boss has to

--Company performs its own employment screenings, independent of the registration process. The intent is to check background and to avoid hiring people involved in crime, violations. --Licensing of casino personnel so this will ensure that the right person is employed and those who fails the registration process is not employed by casino company. --Training and retaining well qualified employees to ensure that the right type of people is employed: Company provides extensive further training to employees to standardize its activities. Cultural controls (exist to shape organizational behavioral norms and to encourage employees to monitor and influence each other's behaviors): --Controls were legally mandated because the gaming industry is highly regulated. Companies have to maintaining its licenses and paying gaming taxes to be allowed to continue operations. --Company is operating in highly competitive environments and competing against other companies. They were required by regulations to report suspicious activities related to money laundering and report any cash transaction in excess of $10,000. Results controls (Policies and procedures that help ensure management directives are carried out to achieve the desired result. It involves rewarding individuals for generating good

Some issues can be found with the employees working at the casino, but others can be attributed to the lack of professionalism and leadership within the different leaders and management of the casino. For example, it was mentioned several times during exit interviews that Joe, the pit boss, was toxic, overbearing, evil, and incompetent. The human resources director, Tom Sneed, is afraid of doing what is necessary due to the fact that Joe is the owner’s stepson. This increases the amount of work for the employees

This section will help you to evidence Learning Outcome 3: Understand how to manage budgets.

Franchisees may face competition from other franchisees, from outlets that owned by Melt Bar and Grill. The initial contract term will be 10 years commencing on the date the franchisee opens the restaurant for business. If the franchisee is in good standing, he or she can renew for two additional periods of five years each. If franchisees operate a restaurant, they must be personally involved in the operation of the Restaurant on a full-time basis; also, they are not allowed to delegate the day-to-day management responsibilities to a manager. The franchisee responsible for the operation of his or her restaurant must complete the training course. During the term of the contract, the franchisee or an officer, director, shareholder, member, partner, Control Person, trustee or equity owner of the franchisee’s legal entity approved by Melt Bar and Grill, must spend a minimum of 40 hours per week at the Restaurant overseeing and supervising the operation of the Restaurant. The franchisee must devote at least eight hours per week of physical presence at the Restaurant during open and operating hours. In addition, the franchisee must assure that he or she is actually supervising the operation of the restaurant during all open and operating

Five sheriff's deputies in North Carolina have been disciplined for not acting when a black protestor was punched in face by a white supporter at Donald J. Trump's rally on March 9.

This is an area of opportunity for growth for MGM” ("Scholarworks @ CSU San Marcos," n.d.) The threats associated with substitute products are high since the consumers have a variety of alternatives they can choose. In Vegas, there are numerous alternative casinos that the customers have access to select. Therefore, MGM needs to foster core means that are exceptional, benificial, difficult to imitate, and non-substitutable, thus becoming core competencies leading to sustainable competitive advantage (Scholarworks @ CSU San Marcos,”

Casino general managers supervise and coordinate the overall operations at a casino.They strive to make sure the casino runs efficiently, earns a profit, and operates within parameters established by gaming laws. Marketing, personnel, customer satisfaction, and security are some of the areas overseen by casino general managers. Casino workers have to deal with second-hand smoke, high noise levels, and exuberant or upset customers .Casino general managers must hold a bachelor 's degree in a relevant field and have prior experience in the casino industry. Employees need a state license to work in the gaming industry.

I was not aware of the laws that protect owners of casinos from liabilities. Personally, I have never spent money in a casino. Not that I am against their existence, but rather that I work very diligently for my money and I enjoy other leisurely activities. I do understand that casinos make up part of the hospitality industry, actively

If the application is approved. A financial advisor is assigned to the hopeful franchisee in which help is awarded with finances and applying for a franchise loan.

Undoubtedly, casino industry is one of the profitable industries in the United States. Setting up a casino with a huge investment may be easier. However, management of casinos requires much groundwork for the casino managers. Traditional way of running the casino is no longer viable in the current scenario. The days have gone when casino meant only a few slot machines for people’s entertainment. Tough competition in the casino industry made the task of casino managers more complex.

The lack of consistent sales (some quarters having no sale at all) will ultimately put the future health of the company in jeopardy. The owners, who are also the managers are aware of the sales teams activates and the financial requirements needed to operate the company. The owner/managers have not taken any action to address the lack of sales and have not proposed any remedy to change the current status quo.

Dara Manilli Acanto is a Business Administration senior student major in Business Management in West Visayas University in the Philippines. She is graduating on March 2016 with honors. Despite the hectic schedule at the university, Acanto manages to work during the night, and go to school during the day. Acanto works as a full-time call center agent for Teleflora company, headquartered in Los Angeles, California for processing floral orders to customers throughout the United States and internationally. According to Acanto, what she likes most about her job is the satisfying feeling of being able to make customers’ experiences a good one.