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Ais Implementation Case Study Essay

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Professional Salon Concepts

Project III

Kirstin Johnson

DeVry University

Abstract
Steve Cowan is the owner of a distribution company of salon hair products. The company, Professional Salon Concepts, (PSC) was growing and decided to upgrade their AIS to support the demands of the company. Steve hired Mike, his brother-in-law to assist him and the two of them began to research the different products available believing they could better determine the needs of the company than a consultant could. After a short time they bought first one and then changing their minds and bought a second system. After a short training period the new system was installed with some very problematic first few days. Eventually the system was up
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Missing Features
How could PSC have avoided the problem of the missing features? If PSC had gotten RFPs the problem of missing features in the system they chose would have been eliminated during the vendor selection process. However, in the route they did take those features that were important to Steve but were not included in the AIS could have been included by having a systems requirements list and a written contract with the specifications explicitly written out.
Conversion and Reporting
How could PSC have avoided some of the conversion and reporting problems it faced? As I stated before, more time was needed in the testing and training portion of the conversion before the new AIS went online. One trick I learned from our own system change at the city I work in is to train a few operators on the new systems during the testing phase and then have them train a few more in their own departments. By using your own employees to train each other they are gaining a better understanding of how the system works. This way on the day of the change you have more people who understand the system and how to fix or correct the things that can go wrong. The more people you can have trained this way before the system change the better off you will be at the critical moment.
Steve’s Analysis
Steve’s analysis of the numbers is incomplete in my opinion. Steve looked
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