An Assessment of Southwest Airlines Essays

1382 WordsFeb 26, 20066 Pages
An Assessment of Four Function of Management within Southwest Airlines An Assessment of Four Function of Management within Southwest Airlines According to Edward de Bono "an expert is someone who has succeeded in making decisions and judgments simpler through knowing what to pay attention to and ... Creativity involves breaking out ..." Southwest Airlines has done just that, in a world of high competition and drastic changes they paid close attention to their customers needs, therefore, succeeding when many other airlines were failing. In a time of national tragedy (9-11) this airline pulled together to develop create ideas to prevent them from going through bankruptcy as many of their business rival suffered. With a motto of…show more content…
Besides being the cheapest airline to fly, southwest was the first company to make your flying experience, a fun one. South West airlines employees take pride in being good listeners, showing patience and using "Golden Rule behavior." These are just a few of their many traits that you will find and experience when flying Southwest Airlines. "In May 1988, southwest was the first airline to win the coveted Triple Crown for a month – Best Baggage Handling, Best on time record, and fewest Customer Complaints." Southwest. (2005) As of today, Southwest Airlines has won this award more than thirty times. Some other interesting information about South West is the airline made the Boeing 737 its only type used and now has a fleet of around 250 Boeing 737 jets. Some other facts about Southwest Airlines is they were the first to introduce Fun Fares and Fun Packs. They were the first airline to introduce ticket less travel and many other unique programs. Southwest airline was also the first to introduce painted aircraft in semi-liveries advertising the places they fly. Promoting a fun work environment is one thing but the company does not just want anyone working for them. The reason is that it takes a very special person to wear flight attendant wings for this company. The training program is four weeks long and very intense. Not everyone who applies will make it. Mind you, Southwest was also the first airline to
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