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An Ethnocentric Viewpoint Based On The Information I Have At The End Of Part 1

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(Activity A)
Based on the information I have at the end of Part 1, I believe that the key priority should be to take an ethnocentric viewpoint, by only considering Parent Country Nationals (PCNs) for the management positions, and primarily seek internal, experienced and well qualified staff, as there are many advantages for doing so. Brunt Hotels’ culture, goals, policies and management style would already be known, which makes sense not only financially, but also means the brand can be positively promoted easier, and result in it being less difficult to report back to the home country management.
Furthermore, as well as having managerial expertise and technical competence that puts internal PCNs ahead of both external applicants and …show more content…

Must be adept with our up-to-date reporting software.
Skills required:
Requires a Bachelor Degree in financial management or accounting and at least 7 years of relevant experience, preferably in the tourism industry. Is able to stay calm under very stressful situations and have a friendly outlook with customers and staff.
Front of Desk Staff
- Male or Female, 21 to 35 years old with a minimum height requirement of 5’5”.
Main responsibilities:
Guest check-in and check out, allocate keys to hotel guests after the correct identification (ID) checks, and ensure the guest has their preferred room. Explain the hotel facilities, restaurant details, be able to deal with any complaints calmly and communicate well with the management.
Skills required:
Requires at least 3 years of customer-related work experienced, preferably tourism industry-base and have great communication skills with a warm personality. Must also be able to stay cool under pressure.
(Activity E)
Imagine I were a management consultant who has to design a selection process for the candidates. The new hotels must be up and running quickly, so the senior management team have asked me to design a selection process, which must take a maximum of two days. With there being no budget limit for the development of the process, I would present the following ideas and justify why my method would be appropriate:
I would first need to understand what

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