Analysis Of The Healthamerica Mount Olivet Medical Center Intergroup Conflict

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One way to view the HealthAmerica Mount Olivet Medical Center Intergroup Conflict Case is from the human resource frame. This frame puts the human perspective as the focal point of the issues surrounding HealthAmerica. Using the human resource frame to define the issues will explain underlying reasons for the issues and provide options for mitigating the issues at hand with the aid of Argyris and Schöen’s theories for action. Nancy Grower’s desire to keep control over MOMC’s nurses conflicts with HA’s corporate and Sheila Hines’s objective to standardize nursing’s Professional Standards Committees across the health system. The human resource frame focuses on the relationship between people and an organization. Nancy’s reputation for abrasiveness, when viewed from a human resources frame, is seen as a byproduct of her commitment to her team of nurses. Sheila’s desire to integrate the PSCs for benefit of HA illustrates her commitment to the organization. However, Sheila’s approach to change shows the difference in personalities between her and Nancy. Both Sheila and Nancy exhibit Model I assumptions. Both sides assume the problem is caused by the other side. Nancy sees Sheila and corporate as a threat to the way she manages and protects her nurses. Sheila and corporate see Nancy’s inflexibility as a sign of her unwillingness to work together for the benefit of the system as opposed to just MOMC. Nancy’s ruthless reputation and unwillingness to share control of the PSC at

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