Application Of A Service For Managing A Mail Center

The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and

Also, as as SSA (Sales and Service Associate) I sometimes find the need to research the Domestic Mail Manual (DMM) to see if the product a customer is shipping, such as bound books or dvd's, will qualify to ship at a more economical "media mail" shipping rate.

According to a Case Study-United States Postal Service (Jan 06, 2010), retrieved from: http://www.slideshare.net/bakeursilly/usps; since 1175 when Benjamin Franklin was appointed as the first postmaster general of the United States, the agency known as the United States Postal Service (USPS) has grown to become an institution that delivers about half of the world’s mail in snow, rain, and the dark of the night. Employing about 656,000 workers and 218,684 vehicles, 36,496 total retail and delivery facilities nationwide, 599 processing facilities, 584 million pieces is the average volume per day, and a total work hour of 1,258,025 per year delivering over 200 billion items per year via air and highway.

ING Direct Canada is facing back office capacity problems in handling new and existing accounts because of a successful direct mail campaign by the marketing department. Providing same day processing of new and existing accounts has become challenging for the operations department. This is resulting in cost overruns with increased overtime hours and errors for the employees. The main issues affecting the company are mailing room capacity shortages, variability in daily mail volume and budget, space and headcount constraints. The division with its current available options can improve the existing

For over two centuries, people relied on the United States Postal Service (USPS) as a way to receive their letter and packages from people around the country. It is their only way where a person can obtain a parcel when there are no technologies to assist them. Nowadays, in the modern world, there are different kinds of ways where one can receive a package or a letter, from an email or other companies. This results in the USPS decreasing its values. In order for the USPS to keep up with the fast-paced society, it should consider changing their ways of working.

Question 6 (KSAO 8)You are asked to send a memo to corporate in response to customer service complaints to your particular store? You

Midsouth Chamber of Commerce Vice President Leon Lassiter is in the middle of transiting systems with several problems arising. Several workstations have had something happened to their data causing several processes to be done manually causing a major inconvenience to workers. As well as Marketing staff has been unable to access the new system causing their work to stop all together. Overall Vice President Lassiter feels

Out of many types of UPS locations, UPS stores are the most comprehensive service providers offering a wide scope of packing, mailing and printing services, as well as small business tips for companies. A company can open a UPS account and manage tracking of ground and freight packages online while handling the packing and the shipments at UPS stores. The practical aspect of a UPS store is that, along with mail services, a business can use it as a one-stop shop for administrative work. For example, many UPS stores provide tax and business forms, as well as printing of various office materials like business cards, brochures, catalogs, manuals, invitations and 3D printing. Since many UPS stores are franchised, they are adapted to provide accounting, human resources, financial and communication services for businesses, and help them with marketing and IT support. The type of service customers will be able to get from a particular UPS store depends on the existing facilities of the specific location. While standard UPS services are provided at most UPS store locations, it is worth using the online UPS locator to check the availability of a service in a particular area.

It is necessary to hire people with high technical knowledge and experience in order to offer a high-level customer service that satisfy the customers needs and expectative.

The evolution of the express mail industry had become a quick on-time shipping and delivery of packages. The service had become effective, reliable, and prompt, which most of the top companies could deliver on these guaranteed promises 96-99% of the time. But, delivery services were only a portion of the services being offered to their customers. Carriers had mastered information management that they shared with their customers. Customers were now able to fill out labels, track the route of their package, and assisted in billing using both via carrier provided software or the Internet.

The US express mail industry is highly consolidated. 85% of the market is served by 3 service providers. There are six second tier players who serve the remaining 15%. FedEx and UPS lead the industry in services and innovation. The following trends have been observed in this Industry.

United Parcel Service (UPS), is the world’s largest express package delivery firm that handled more than 4.7 billion packages and documents in 2015. This global transportation and logistics service provider operates in more than 220 countries, and offers an array of supply chain management solutions (UPS Fact Sheet, n.d.). The firm has diversified its products and/or services to include freight forwarding and logistics services via air, ground, rail, and sea. U.S. Domestic Package operations, International Package operations, and Supply Chain and Freight operations are the three operating segments UPS. Through technology advancements UPS delivers online package tracking, e-commerce services, and specialized

Trends and opportunities of the parcel service industry include globalization, e-commerce, and supply-chain management. Internet logistics was FedEx and UPS’s fastest growing business. The internet enabled customers to link directly to retailers and their manufacturers. In 2001, parcel carriers served almost all of the online market. They were able to provide information on packages to customers through tracking systems on the web. This allowed customers to plan ahead and decrease delays in deliveries. It also allowed for faster transactions and lower communication costs. Parcel companies created partnerships with large Internet retailers. These partnerships allowed parcel service companies to expand its overall delivery volume. Parcel companies improved tracking by implementing several technological innovations. These included “laser scanners and bar codes, state of the art software programs, satellite and cell phone communication equipment, electronic information interchanges, and the Internet.”

Delivering goods such as gifts, files, and documents has always been essential for businesses and personal purposes. Before internet marketing and technological innovations, sending parcels to another location wasn 't so simple. However now days, there is a constant increase of internet users which according to The World Bank, around 38.1 billion people surf on the cyberspace. This boosts online shopping and services increasing companies to aim to send their products to different places. Because sending packages, nationally or internationally, have been a consumption of great time and money, both enterprises and clients hope for faster and affordable ways which lead to the popularity of courier

Ranked 92 out of the 500 largest corporations worldwide, the United States Postal Service reaches billions of customers daily with national and international mail (CNN Money, 2010). The massive amount of business USPS operates necessitates successful implementation of the four functions of management. Two such factors (i.e. planning and organizing) of maintaining business is reaching out worldwide to deliver packages. According to the USPS web site, packages scheduled for international delivery contract with FedEx on a global scale reaching 190 countries (USPS, 2011). The service named Global Express Guaranteed or GXG offers customers options like date certain delivery and track and confirmation information. Contracting with FedEx is a prime example of globalization. An organization such as USPS which is not worldwide fills their customers’ needs by joining forces with an organization that can facilitate delivery all over the globe.