Tanglewood

The Tanglewood organization should focus more on acquiring talent externally. Hiring new employee’s externally allows employees to provide peak performance immediately with little to no training. (Heneman, Judge, & Kammeyer-Mueller, 2006, p. 27) When new employees bring in previous experience they are able to access current company practices and offer process improvements.

Page 4 BSB51107 Diploma of Management _____________________________________________________________________________________________ Assessment Task 2 Responding to Customer Complaints

The company could spot the employees check during reconciliation and catch on to what they are doing even though they are replacing the money it is steal larceny at the time they take the money.

Your workplace will have it’s own policies and procedures in place detailing and to who you should report your suspicions to and the correct course of action to follow.

The workshops should be carefully organized and professionally facilitated. It could work for database development.

The report will be confidential. I will let my manger know what has happened immediately in private. I will only record and report the facts that the service user told me. Depending what is found the service user may need to be monitored, plus a care plan put into place to protect the service user that must be followed.

As a manager, I will explain the customer that the associate wants him or her to know the best deal for the day and the new items that he or she might be interested in.

A girl named Jessica was hired one week. After the second day she was hired we started getting a couple dollars off balance. I double and tripled the cash to make sure it was not my mistake. Sure enough it was still a few dollars short. As soon as I noticed I brought the attention to my boss. She didn’t seem too worried about it because the amount was so small so we moved on. As the following week arrived, the amount of money kept increasing. Each day I still communicated the money that was off balance. Finally, my boss noticed it was becoming an issue and seemed off that every single day the accounts were off. Soon enough my boss called all five staff that

1 – Applicant fails to mention any concepts related to customer services or problem solving ability.

Response: Always going above and beyond in all customer interactions as well as internal customers.

Dunaway previously reported that he worked five consecutive days, from May 8th 2015-May12th 2015. My reports, however, indicate that Dunaway only worked two of the five reported days (May 8th-May 9th.) Dunaway reported having lunch with five professors. His lunch expense account totaled $67.80. After meeting with three of the five professors he reported on his lunch account, I found out that none of the three had even seen him. I recommend that we put a much lower limit on his lunch expense account, and order him to check in with another representative every

I was very annoyed because the customer told a liar to my supervisor; I believe so due to not able to take him to the coatroom and because I helped to hold his jacket while putting his key inside his bag, this gave him the opportunity to get me into trouble. The reflection from this, I have learned that to not touch customers

Phil manages 7 individuals, which he refers to as his team. A team is defined by “A distinguished set of two or more people: 1) who interact dynamically, interdependently, and adaptively toward a common and valued goal, object, or mission; 2) who have been assigned specific roles or functions to perform; and 3) who have a limited life span of membership” (Swezey & Salas, 1992). His 7-person team must work individually to complete their assigned audits, as well as work in conjunction to complete the annual audit plan. On a daily basis, he is responsible for making sure his team is moving forward on their assigned audits, confirming that they schedule required meetings and presentations, and ensuring they correctly record their time for payroll purposes.

During research on this final project, the author found an example of Wal-Mart's communication in backing customer service. A Wal-Mart customer returned a completely thawed turkey including all the fixings for a dinner because her relatives could not make it due to car trouble (Now That's Customer Support, 2006). Wal-Mart returned the customer's money which was $19 plus some change and the customer returned the complete turkey dinner which included two boxes of stuffing, some cranberries, stuff to make pumpkin pies, green beans and a package of rolls (Now That's Customer Support, 2006).

First, I would inquire how they do the kickback process. I would then hire an external force to help in investigating the matter. The external force will then take the matter to the vice-president either directly or indirectly using the media sources. Additionally, I would brief my fiancé over what happens within the company.