In day to day life, an individual will come into contact with countless people who all
have vastly diverse backgrounds. One person may be a renowned surgeon, or you could come
across a homeless man that thinks everyone is trying to harm him in some way or another. The
fact of the matter is that no one has an obvious way of knowing how someone’s day has gone, or
what kind of frame of mind they happen to be in at any given moment in time. One might notice
that most people’s days are hectic, depressing, or maybe sometimes even a little deplorable.
Regardless of anyone’s history, we should all strive to put that behind us and start off on a new
I recently acquired a job at our local grocery store, Heartland Foods. My job title is
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Upon scanning his items, an error popped up onto the monitor and froze the register
until the manager came over to unfreeze the screen. The list of what had already been scanned
came up for both the cashier and the elderly man. It read that a rack of ribs, which originally cost
seventeen dollars, was on sale for five dollars. This was because the scanner was still rebooting
and had mixed up the item with another item, causing the confusion. When the cashier went to
correct the quandary, the old man stated, “No, that rack of ribs was on sale. That is why it was
brought up priced at five dollars.” Trying to avoid confrontation, the cashier went on with the
transaction, leaving the full rack of ribs priced at five dollars. This ended up making her drawer
short twelve dollars at the end of the day. When the drawer was being checked at the end of her
shift it caused a huge confusion between the managers it ended up leaving and the employee in
question. In the end, the managers could only assume that she had stolen the money from the
register, so she was to be put onto a suspension lasting for a two week long period.
The final issue one might face while dealing with customers, are with the ones that
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If
they are clothed in baggy, dirty, or unmatched clothing, then they might be on the lookout for
something to blame on someone else. I have firsthand experience dealing with the type of person
always wanting free things. In one case, this young mother had unloaded her cart, which was
filled to the top with food, onto the conveyer belt. The cashier then proceeded to start asking the
typical questions such as, “Do you have a card with us Ma’am?” She replied, in a mumbled
voice, “No.” The next question was, “Will you be paying in cash or credit?” Without saying
anything, she handed the cashier a WIC check. “WIC” stands for Women, Child, and Infant
which is a form of Social Security. It is similar to a food stamp, but a WIC check has specific
items that may be bought with it. They go into specification such as, three cans of tomato juice,
two one gallon jugs of milk, and a single head of lettuce. After the transaction was finished, I
hauled all of her groceries that she had gotten for free, out to her car in a shopping cart. Once we
got out to her vehicle, she walked beside the cart and bumped into it causing the cart to
Her neighbor heard her and said, “I’ll take it,” and offered Lori the $50 in cash. Which
I can remember the conversation as if it was yesterday. While in a grocery store walking in the grocery aisle, I overheard a woman talking to another woman and her husband. The part that caught my attention was the young lady saying, “I can get you the cheese, milk, and eggs with my WIC, and all you have to do is give me the money when we leave the store.” I knew this wasn’t right, so I made sure I was at the check-out counter to see if what I overheard was true. To my surprise, the young woman paid for things using a check like piece of paper and waited for the couple to leave the store. In the parking lot, I witnessed the young lady giving the
She offered two hundred for the land with a down payment of five dollars. The owner didn 't believe her at first but accepted her offer. To raise the money needed for the down payment she sold homemade pies and ice cream once again.
The general store offered a huge variety of merchandise that people normally couldn’t get. Whether it was something they couldn’t make, or something that didn’t come from around the town (Hays, “The General Store”, 2012), it was always interesting to people to see just what the general store had. They would get things like medicines, candies, smoking tobacco, and even toiletries like soaps. After a busy week of working on the farm, the mom would pack lunch, and the dad and kids would get ready to head to the general store. They didn’t only go to get what they needed for the week, but they also went because it was a special occasion! The kids would walk in and see toys and candies and all sorts of things that, if they were lucky, they might walk out with. Candy was a delicacy, and though it didn’t really cost a lot, it wasn’t a necessity, thus normally overlooked by the parents. As the mom and the dad would walk around, of course they would see some things that they wanted. Like how the father might want some new tools or the mother would look at glassware (Iowa Pathways, “The General
June picks out a $10 bill for the chicken but can’t find the extra $2.68. Scrambling in her purse, the line behind her fills up.
There was nothing disturbed. No jewelry taken. Her pocket book had some odd change in it. No serious cash at all.”
With my best company manners, I asked her if
Logan, Alison and Ava are sitting at the table. The children were pretending that they are the owner of a grocery store. They used the pretend money to buy or to sell products. In the grocery store there are many different kinds of products on the table. For example, "Food", "Hats", "Books", "Drinks". Each product has a label with the name and its price. The children started to pretend to be the businessman. By using the pretend money to buy or to sell products. “I want to be the cashier” says Alison. “But I want to be the cashier too” says Ava. L.W says, “Me too!”. Then, they had a conversation and decided to let Alison to be the cashier first, and they will be the customers. They all have a turn to sell products. Logan and Ava are using the pretend money to buy the foods. “I want to buy this chips. How much is it?” says Ava. Alison looks at the price tag and point at it, she says ”It is $3.” Ava takes out a paper bill. She says ”Okay, Here is $5.” Then, Alison looks at her hand and says, “Here is your change. Have a nice day.”
On September 23, 2015, Gary Stasiuk, approached the cashier’s counter at New Moon Grocery, which is located on 295 Grammatan Avenue in Mount Vernon. Stasiuk claims that he gave the cashier a twenty-dollar bill to pay for the only item he was purchasing, a Swanson microwavable chicken dinner. The cashier, David Eu, asserted that Stasiuk gave him a ten-dollar bill, and Eu gave Stasiuk change appropriate for a ten-dollar bill payment. Stasiuk said “Where’s the rest? I gave you a twenty-dollar bill!” Eu responded, “No, sir. You gave me a ten-dollar bill.” Stasiuk became enraged and yelled, “I gave you twenty bucks! Give me the correct change!” When Eu insisted that Stasiuk had given him a ten-dollar bill, Stasiuk yelled, “Don’t f--- with me, man! I’ve had it with people trying to screw me!” Stasiuk then swung his right arm and punched Eu on the left side of Eu’s face with a closed fist. Stasiuk then immediately left the grocery store.
Without question, asking someone, “What are you anyway? My wife and I were wondering,” (Smith)
He also asked me if I liked each sauce, and asked for my thoughts about how each sauce tasted. Naturally, since I love hot sauce, I agreed that all the sauces were delicious. Since I agreed to tasting each sample and giving positive feedback I made it seem as though I was committed to the position that supported the notion that each sauce was excellent. That would have made it more likely for me to buy a full bottle of at least one sauce. This vendor also used the foot-in-the-door technique in that he had me agree to a small request (sampling hot sauce), and then presented me with a larger request when he asked me if I would like to buy a full bottle. After this encounter, I was very convinced to buy a bottle, but I did not do so. This was because I did not need hot sauce and I wanted to spend my money on other things. However, if I had the extra money, I would have bought the hot sauce.
Sarah Owen Bigler was having a hectic day one Wednesday. Her husband was sick, and she had to pick up her children from school. After picking up her kids, she made a trip to Target. She quickly picked up the items she needed and was happy to see that there was only one customer ahead of her. However, the customer was an elderly person who was paying for the items with coins.
Dealing with difficult customers – a number of factors must be considered when dealing with difficult customers. The problem must be clarified; this will then allow the HR practitioner to identify solutions to solving the problem. Pros and cons need to be weighed for each option and the outcome implemented.
she wanted to get you a present. She left you standing there, and her car
I scanned the items regardless, ringing up to the total of eighty-six dollars and forty-nine cents. The woman handed me a credit card and I swiped it. She quickly thanked me before she hurried outside to her car. Then a whole family came into the store and repeated the process of the woman before. This